Job Description
Hi there! We’re CyberCare - part of Tesonet Accelerator - a customer care company for global tech brands. We combine AI-powered automation with a human touch to create smooth, stress-free experiences for millions of technology users worldwide. With 450+ professionals on board, we make the tech-world easy - one customer at a time.
We’re looking for someone who is open-minded, ambitious, and ready to lead, coach, train, and motivate the team. It goes without saying – that they must be capable of overseeing day-to-day operations and ensuring team objectives are successfully achieved.
About You
What Makes You a Strong Match
Experience in leading a team.
Expertise in supporting customers and building a flawless customer experience.
Leading by example.
Great communication, leadership & change management capabilities.
Proactivity & doer’s mindset.
Flexibility to work from 5:00 in the morning till 14:00 in the evening.
Fluency in English.
To be located in Vilnius.
What You’ll Do and Learn
Leading, coaching, training, and motivating your team.
Oversee day-to-day operations.
Ensure team objectives are successfully achieved.
Review, monitor progress, and provide feedback regarding employee performance.
Conduct monthly one-on-one meetings.
What’s In It For You
The Perks of Joining Us
Smooth start in tech with onboarding & mentorship.
Office in Cyber City + option to work from home twice a week (after probation period).
Health insurance, free in-house 24⁄7 gym & workout sessions.
Kitchen full of snacks & bakery goods on Fridays.
Various internal and online training, books - everything you need to reach your full potential.
Clear growth path - move inside of CyberCare or Tesonet.
Compensation :
- Gross salary - 2000 - 2500 EUR/month and additional bonuses up to 500 EUR/month (gross) after 1 month (depending on team results).
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
