Job Description
ABOUT THE ROLE
Job Title: Community Management Executive (Energy Voice & EFWD)
Reporting to: Corporate Growth & Community Lead (CGCL)
Location: Edinburgh or Glasgow or London or Aberdeen, United Kingdom
Ways of Working: UK, Hybrid (1-2 days in the office per week)
Contract Type: (Full Time; Permanent)
Travel Required: Across the UK; 1-2 times a month
We are hiring a Community Management Executive to join Energy Voice & EFWD in any one of our Edinburgh, Glasgow, Aberdeen, or London offices. Energy Voice & EFWD, part of the DC Thomson media and publishing company, is going through a period of rapid growth.
ROLE PURPOSE
The Community Management Executive supports the growth, engagement and retention of the Energy Voice & EFWD communities in a competitive and shifting market. The role exists to deliver consistent member experiences, maintain high quality interactions, and ensure accurate data and insight flow that protects retention and supports commercial outcomes.
Operating within a portfolio business moving toward a skills based, outcome driven model, this role provides reliable, day-to-day execution, early risk escalation, and contributes to shared best practice across teams.
ABOUT YOU
The Community Management Executive is accountable for the operational delivery of engagement touchpoints, visibility activity coordination, CRM accuracy, and issue resolution across Energy Voice & EFWD membership and corporate communities (UK and international). They will own the day‑to‑day engagement actions, data hygiene, logistics coordination, and continuous improvement of basic processes. The successful candidate will deliver consistently for Energy brands while contributing reusable templates and practices that can be adopted across the wider portfolio.
KEY RESPONSIBILITIES
Accountable for consistent member engagement delivery - Executes scheduled outreach, updates and communications that drive measurable
engagement.
Accountable for campaign & visibility support - Coordinates asset flow, campaign scheduling and tracking to agreed timelines and quality.
Accountable for CRM accuracy & data hygiene - Maintains accurate records; identifies shifts in engagement patterns and flags risks.
Accountable for events & member experience support - Delivers logistics for smaller sessions and supports seamless execution at larger events.
Accountable for issue resolution & escalation - Resolves routine issues within SLAs; escalates risks with context and recommended next steps.
Accountable for contributing to portfolio best practice - Documents processes, shares improvements, and adopts cross brand templates.
SKILLS & EXPERIENCE:
Essential
Prior experience in a client facing role
CRM knowledge
Prior experience with operational logistics related to events, podcasts, interviews, administrative support
Desirable
Prior experience leading engagement initiatives, using lifecycle tools, and interpreting basic engagement indicators.
Demonstrable experience setting up, scheduling, asset collation and routine campaign coordination.
Confident publishing content using digital tools under guidance; applies templates and checklists.
Able to produce clear, user centred content aligned to agreed standards across email, web and social.
Skilled in pulling basic reports, checking data quality, and flagging simple patterns/changes.
Able to use defined metrics and tools to highlight performance shifts and support continuous improvement.
Ability to build effective working relationships with members, clients and internal teams by applying structured communication routines.
Prior experience managing day-to-day interactions independently within defined boundaries, keeps information flowing, identifies issues early, and escalates appropriately to the Corporate Growth & Community Lead (CGCL)
Good understanding and experience of UK Energy Ecosystem
BEHAVIOURS:
Being More Curious
• Seeks simple, actionable insight; asks clarifying questions to understand member needs.
• Brings external examples or suggestions for improving process or experience.
Experiment with Purpose
• Runs small-scale tests based on guidance; documents what works and what doesn’t.
• Applies learnings to the next iteration.
Owning the Outcomes
• Treats quality, data accuracy, member experience and deadlines as personal
commitments.
• Flags risks early with options for recovery.
Being More Collaborative
• Works transparently; shares progress, blockers and outcomes.
• Contributes templates/checklists to support cross brand consistency.
To apply for this role, please follow our online application process and submit a CV and cover letter.
Closing date for applications: 9th April 2026 at 12:00noon
