Job Description
DeepIntent is leading the healthcare advertising industry with data-driven solutions built for the future. From day one, our mission has been to improve patient outcomes through the artful use of advertising, data science, and real-world clinical data. For more information visit, www.DeepIntent.com.
What You’ll Do:
DeepIntent is seeking a Client Success Manager to join our Client Success team. The Client Success team is responsible for providing excellent client service, collaborating with Sales to build RFPs, and managing all post sales activities from set up through post campaign performance reviews, while driving incremental revenue and renewals for all media buys. Each Client Success Manager oversees their own book of business and builds relationships with each client to understand their business goals and help them achieve success using DeepIntent’s solutions. The Client Success Manager should have a strong knowledge of the programmatic landscape and is a key contributor in the overall growth of the company.
Responsibilities:
- Manage all day-to-day operations associated with key strategic accounts; serve as the primary point person for all post sale client requests and communication with clients (including campaign launch, optimizations, reporting, recommendations, etc.)
- Develop, grow and maintain solid customer relationships with clients through exceptional client service, hosting KOCs, regular office hours and entertainment.
- Monitor pacing and delivery while working with the Campaign Manager to find ways to optimize based on client’s success metrics
- Work with the Analytics team to provide scheduled and ad hoc performance updates
- Work closely with Sales to identify ways to grow accounts and bring forth strategic recommendations
- Oversee Associate Client Service Manager on routine processes such as billing, processing IOs, DSP reporting and providing test links/screenshots
- Lead pre-sales and incremental planning process strategizing and building audiences, running forecasts and building out media plans for client RFPs and upsells
- Help develop best practices within the Operations organization through internal collaboration
- Stay current with best practices, strategies, and industry standards related to digital marketing
Who You Are:
- 3+ years of working experience in either a media agency planning / investment role or a Client Success role within the adtech, digital and/or programmatic industry
- You have a great passion for digital and an understanding of the digital advertising landscape; HCP/DTC Pharmaceutical knowledge is a plus!
- Have a desire to work in a rapidly growing and ever-changing startup environment
- You are detail oriented and organized with flexibility to work on diverse projects and accounts
- Strong verbal and written communication skills
- Proficient with Word, Excel, PowerPoint and Google Suite
- Strong knowledge of the ad-tech ecosystem, key industry partners and technical market standards (ad serving, SSP, DSP, IAS, DV, etc.)
- Proven track record of success owning customer relationships, client meetings, QBR’s, product training, data analysis, media planning/RFPs and strategic business reviews
DeepIntent is proud to offer a competitive compensation package inclusive of a base salary range of $90,000 - $100,000. The base salary range takes into consideration each candidate’s skills, experience and qualifications. In addition, we offer a quarterly bonus plan and competitive benefits as well as many other company offerings.
We believe great work starts with great support. That’s why DeepIntent offers a competitive, holistic benefits package designed to empower you both professionally and personally.
Here’s what you can expect when you join our team based in the US: Competitive base salary plus performance based bonus or commission, comprehensive medical, dental, and vision insurance, 401K match program, Unlimited PTO policy and paid holidays, remote friendly culture with flexible work options, career development and advanced education support, WFH and internet stipends, plus many more perks and benefits!
Here’s what you can expect when you join our team based in India: Competitive base salary plus performance based bonus, comprehensive medical insurance, and paid holidays. Hybrid-friendly culture with flexible work options, professional development reimbursement, WiFi reimbursement and health and wellness allowance plus many more perks and benefits!
Here’s what you can expect when you join our team based in Europe: Competitive base salary plus performance-based bonus, comprehensive medical insurance, and flexible PTO. Hybrid-friendly culture with flexible work options, professional development reimbursement, WiFi reimbursement, and parental leave plus many more perks and benefits!
DeepIntent is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. DeepIntent is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, immigration status, or any other status protected under applicable federal, state and local laws. If you have a disability or special need that requires accommodation, please let us know in advance. DeepIntent’s commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training.
CCPA Notice: If you are a California resident applying for a role at DeepIntent, we may collect personal information as part of the application process in accordance with the California Consumer Privacy Act (CCPA). To learn more about the categories of information we collect and your rights, please contact [email protected] to see our full Applicant Privacy Notice.
