Job Description
We are a dynamic team dedicated to transforming lives through our innovative love coaching programs, Love Accelerator and Lux. We empower individuals in their personal development and relationship goals. We seek a proactive and empathetic Client Success Manager to join our passionate team.
Who We Are Looking For:
Experience: Prior experience in client success, coaching, and/or sales.
Characteristics:
- Highly organized and conscientious
- Proactive and self-starter
- Personable
- High integrity and strong character
- Empathetic
- Passionate about the importance of high-quality relationships
Key Responsibilities:
Set up clients for success in the Love Accelerator program.
Monitor activity of 250+ clients to identify opportunities for further support
Direct interaction with clients via phone/Zoom to identify key needs and develop action plans for next steps.
Qualify and ascend clients to our premium program, Lux.
Increase overall client satisfaction by facilitating a smooth transition into the program.
Remediate payment plan failures for existing clients
Process renewals, and secure referrals and testimonials.
Manage a 40-hour weekly schedule including:
- Hold 6 hours of availability managed through Calendly
- Engaging in community introduction responses.
- Conducting client welcome calls to help clients get started..
- Serving as the first line of customer support via text, email, voicemails, helpdesk, and community forum messages.
- Monitoring feedback surveys and conducting follow-ups.
- Setting appointments for Lux consultations.
- Monitoring and supporting the Lux clients’ progress.
- Mitigating refunds through direct communication by phone or Zoom.
Participate in regular team meetings with the lead.
Qualifications:
- Strong interpersonal and communication skills.
- Ability to handle multiple tasks and maintain attention to detail.
- Proficiency in using digital tools for scheduling, communication, and customer management.
- A proactive mindset always mining for opportunities rather than waiting for them to show up
Why Join Us?
You’ll be part of a supportive and innovative environment where you can genuinely make a difference in people’s lives while growing professionally.
If you are passionate about helping others succeed and thrive in a fast-paced, rewarding environment, we would love you to join our team.Apply today to contribute to our mission of “Empowering Humanity to Thrive In Healthy, Loving Relationships”.
- ability to work 10 - 7pm PT
- work Sundays (with Friday & Saturday off)
- Ideally located in the MT or PT time zones so this altered work schedule is doable
Remote work, base salary + commission and the ability to grow in scaling company.
