Job Description
Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check.
AI at BambooHR At BambooHR, we’re all about setting people free to do great work, and we believe AI is a powerful partner in that mission. We’re leaning into intelligent tools to streamline our workflows, giving us more time for high-impact innovation. We look for curious, forward-thinking people who are ready to explore how AI can elevate their work and help us reimagine the future of HR.
Essential Job Duties
As a Business Systems Administrator II, you’ll own day-to-day administration for multiple internal platforms and resolve moderately complex issues end-to-end. You’ll contribute heavily to software implementation projects as a key implementer, help improve repeatable processes, and support automation through maintaining and making small improvements to existing scripts and workflows. You’ll also develop a strong eye for what can be automated to reduce toil and improve consistency.
You will:
- Own routine administration across multiple systems (identity, collaboration, ticketing, productivity, and business applications), including access models and platform hygiene.
- Resolve moderately complex issues end-to-end using logs, audit trails, and vendor/admin tooling; document root cause and preventative actions.
- Handle escalations from Helpdesk that require admin-console access and deeper investigation; improve escalation quality through feedback and runbooks.
- Be a major contributor on software implementation projects (configuration work, test/validation plans, data cleanup/migration support, rollout communications support, and training enablement).
- Maintain and improve repeatable processes (onboarding/offboarding, access changes, approvals, license governance, and standard reporting).
- Support automation by maintaining existing scripts and low-code workflows; make small, safe adjustments (parameters, thresholds, minor logic changes) with review and good change hygiene.
- Identify and recommend process improvements where automation could reduce manual work, improve accuracy, or shorten cycle time.
- Participate in security and governance work (access reviews, policy enforcement support, evidence collection, exception handling) in partnership with Security/GRC.
What You Need to Get the Job Done
- 2–4+ years of experience in systems administration or a helpdesk role with significant admin responsibilities.
- Hands-on experience administering multiple business systems (Okta or similar IAM, Google Workspace or Microsoft 365, Jira/JSM, Slack, Zoom or equivalent platforms).
- Ability to follow change control, communicate risk, and execute validation/rollback steps.
- Working understanding of scripting/automation concepts (Bash, PowerShell, or Python) sufficient to read and safely modify existing scripts/workflows in small ways.
- Understanding of what can be automated and how automation improves operational consistency; comfort collaborating with senior teammates on automation design.
- Strong troubleshooting skills and ability to produce clear, reusable documentation.
- Experience working with AI/LLM platforms (ChatGPT, Gemini, Perplexity, Claude, Moveworks) for productivity, support workflows, or automation, while following company data-handling guidelines.
What Will Make Us REALLY Love You
- Experience with low-code/no-code automation platforms (Okta Workflows, Zapier, Make, Workato) and maintaining governed workflows.
- Basic experience working with APIs (pulling data, using vendor tooling/docs, simple token-based calls) and data formats (CSV/JSON).
- Familiarity with SaaS governance (license utilization, app catalog hygiene, ownership mapping, deprecation support).
- Experience supporting audits or compliance evidence workflows (access review artifacts, control evidence, reporting).
What You’ll Love About Us
- A Great Company Culture that has been recognized by multiple organizations like Inc, and Salt Lake Tribune
- Comprehensive health, life, and disability insurance
- Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
- 401k plans with up to 6% company match
- $2000 Paid-Paid Vacation bonus
- EAP through Headspace
- Check out all our benefits that benefit you
About Us
At BambooHR, we’re building something different: we’re building a people intelligence platform that transforms HR and sets people free to do great work! We’re a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you’ll find a place that champions growth: both professional and personal, both individual and collective.
We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office.
What sets us apart isn’t just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you.
BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process. If you would like to request accommodations, please let your recruiter know.
BambooHR is An Equal Opportunity Employer–M/F/D/V Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.
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Our process utilizes AI as an assistant to efficiently process and analyze candidate data. Recruiters and hiring managers maintain full oversight and accountability, ensuring that all final selection and rejection decisions are human-made and based solely on objective job qualifications. Please see our General Privacy Notice and California Privacy Notice for more details.
See our AI Guidelines for Candidates for details on how BambooHR uses AI in recruiting, how we expect candidates to use AI, and what is not allowed.
