Job description
Company Description
Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.
Job Description
Purpose
Application Manager is responsible for the entire life cycle of the application- from the start of operation to the final switch-off: coordinates and steers development and operation, is responsible for compliance with the agreed Service Level Agreements and bears commercial responsibility for budget of the application.
Team description
Application & System Manager for the ADB (Auftragsdatenbank) application, responsible for agile product integration, operational stability, and lifecycle management.
The role acts as the central coordination point between business, customers, and IT, ensuring requirements are implemented, services are stable, and the application is continuously operated and improved.
WHAT WILL YOU DO?
- Coordinate communication with all involved parties (i.e. Dynamic platform services, Service delivery manager, Development, customer, Telekom IT application operation, etc.) of the application
- Overlook quality aspects of operation (performance, availability, stability, security)
- Perform verification of critical business impact during incidents (major incidents calls, operational stability calls)
- Responsible for quality assurance in terms of defined key performance indicators according to service level agreement
- Plan provision of resources incl. order process management
- Prepare rules and regulations for operating processes (incident/change/problem management)
- Ensure the use of CITSD-compliant software
- Bear commercial responsibility for budget- plan and monitor budget
- Make commercial assessment of actual, planned and forecast figures based on technical concept regulations
- Organize and lead application expert group or similar service meetings
- Plan and steer deployment installations
- Coordinate Release Container with all stakeholders
- Coordinate und perform “Antest” of the deployments after Release Container
- Submit operational interests in D2O- demand to operation and D2S-demand to solution
- Update application-related data in SACM systems (CAPE, Darwin)
- Support Risk and Escalation Management
- Report and monitor PRIO1 issues
- On Call duty support
Qualifications
YOU WILL SUCCEED IF YOU HAVE:
Application & System Management experience
Ownership of an enterprise application across its full lifecycle
Coordination of product development, operations, and support
Agile product integration and delivery
Ensuring agile product development aligns with business requirements
Handling inputs from multiple sources (business, customer projects, operations)
Requirements & Stakeholder Management
Translating functional requirements into IT deliverables
Supporting business-side requirements implementation
Acting as interface between business, IT, and service providers
Operations & Support Responsibility
Ensuring 2nd and 3rd level support
Managing technical changes and incident resolution
Supporting lifecycle management and stable operations
Monitoring & KPI Management
Defining and tracking KPIs
Monitoring system performance and service quality
Reporting to stakeholders
Analytical & Coordination Skills
Structured, analytical working style
Ability to manage priorities across parallel demands
Agile Ways of Working
Experience with agile frameworks and methods
Working effectively in agile IT environments
Language Skills
- German and English: required
Nice to Have
Experience in IT service management (ITIL-like environments)
Exposure to customer project support
Service provider / vendor coordination experience
Budget and cost awareness
Quality management experience in application operations
Additional Information
WHY SHOULD YOU CHOOSE US?
We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:
- Financial benefits
- Benefits with focus on learning and development
- Benefits with focus on health and sport
- Benefits with focus on family and work – life balance
- Other benefits
For more information about our benefits click to Benefits
Salary
Final salary is negotiable.
We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1320€ /brutto.
Additional information
\* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.
