Job Description
About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
At Diligent, we’re building the future with people who think boldly and move fast. Whether you’re designing systems that leverage large language models or part of a team reimaging workflows with AI, you’ll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.
Learn more at diligent.com or follow us on LinkedIn and Facebook
Position Overview:
As a Senior Technical Product Manager – Risk & Audit Core at Diligent, you will own the strategy, roadmap, and delivery of cross-cutting services and integration capabilities that enable the Risk & Audit product suite. The primary focus of this role is the development and evolution of shared services, APIs, and integration capabilities that are consumed by multiple product teams rather than ownership of individual end-user features.
You will operate at the intersection of product, architecture, and engineering to ensure these services are scalable, secure, and extensible. While the platform supports Risk & Audit solutions, this role prioritizes technical platform thinking, service reusability, and ecosystem enablement over deep subject-matter specialization.
Key Responsibilities
Platform Vision & Strategy
Define and evolve the long-term vision, strategy, and success metrics for shared services and integration capabilities within the Risk & Audit platform.
Align platform investments with company strategy, architectural direction, and product portfolio needs, with a focus on supporting Diligent product teams ship AI first products at scale.
Own a roadmap focused on reusable services, internal frameworks, and technical enablers that support multiple product teams.
Prioritize initiatives that improve scalability, consistency, performance, and developer efficiency across the ecosystem.
Partner closely with Engineering, Architecture, Security, and DevOps teams to ensure shared services meet reliability, scalability, and compliance expectations.
Participate in architectural discussions and trade-off decisions while representing product and business outcomes.
Act as the voice of internal product teams and integration partners consuming platform services.
Gather requirements across multiple stakeholders and translate them into cohesive service capabilities and technical requirements.
Maintain a prioritized backlog balancing new capabilities, technical enablers, platform modernization, and technical debt reduction.
Define clear acceptance criteria and measurable success indicators for platform deliverables.
Establish KPIs related to adoption, reliability, latency, and service performance.
Use telemetry, usage analytics, and feedback loops to drive continuous improvement and informed prioritization.
Ensure consistency in service design, naming conventions, and lifecycle management practices.
Monitor trends in platform engineering, cloud infrastructure, APIs, AI technologies, and integration tooling.
Evaluate build-vs-buy decisions for platform components and shared service technologies.
Required Experience / Skills
Experience
5+ years in Product Management with at least 3 years focused on platform, infrastructure, or developer-facing products.
Proven experience owning cross-team or cross-product initiatives in SaaS or enterprise software environments.
Demonstrated success delivering APIs, shared services, or integration platforms at scale.
Experience working in complex, multi-product ecosystems.
Strong understanding of distributed systems, cloud architectures, APIs (REST/GraphQL), authentication/authorization models, and data integration patterns.
Comfortable participating in architectural and technical trade-off discussions with senior engineers and architects.
Familiarity with observability, service reliability, and performance considerations in large-scale systems.
Experience collaborating with engineering leadership, architects, and multiple product teams.
Ability to influence without direct authority and effectively balance competing priorities.
Strong requirements writing skills for both functional and technical audiences.
Experience managing complex backlogs that include features, enablers, and technical debt.
Data-driven decision making with clear KPI ownership.
Excellent written and verbal communication skills with the ability to translate technical concepts for non-technical stakeholders.
Strong facilitation and alignment skills across cross-functional and geographically distributed teams.
Demonstrated use of AI tools to enhance product management workflows (e.g., documentation, requirements synthesis, user research analysis, prototyping).
Curiosity and willingness to learn about AI technologies and their application to enterprise software.
Ability to think critically about AI capabilities and limitations when evaluating platform investments and technical trade-offs.
Exposure to governance, risk, or compliance products is beneficial but not required.
#LI-Hybrid
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent’s EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
