Job Description
Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
What’s the opportunity?
As our Card-Present Manager, you will own the operational execution of in-person payments across multiple markets.
Your mission is to turn signed POS partnerships into live, scalable, and reliable card-present payment flows, working closely with internal teams and external partners.
This role sits at the intersection of payments operations, partnerships, and execution. You’ll ensure that once a POS partner is signed, merchants can go live smoothly, devices work reliably, and card-present payments scale without friction.
What will I be doing?
- POS Partner Operations
Act as the day-to-day operational owner for POS partners.
Coordinate launch readiness across Product, Operations, Engineering, Compliance, Legal, and Customer Success.
Serve as the main operational point of contact between internal teams and external POS partners.
- Launch & Scale Execution
Drive end-to-end execution from contract signature to first merchants live and fully ramped.
Coordinate critical launch components, including: 1) POS hardware sourcing, imports, and inventory management; 2) Terminal provisioning, pairing, and onboarding flows; 3) Certifications, SDK integrations, and acquirer requirements and 4) Identify risks and blockers early, and push resolution across teams and partners.
- Operational Excellence
Define, monitor, and improve SLAs related to devices, incidents, and partner response times.
Lead incident coordination and post-mortems for card-present payment flows.
Ensure ongoing compliance with local card-present and regulatory requirements, in close partnership with Legal and Compliance teams.
What skills do I need?
- 3+ years of experience in payments, fintech, POS, or acquiring.
- Hands-on experience with card-present / in-person payments.
- Strong cross-functional execution skills, with the ability to coordinate multiple stakeholders.
- Proven experience managing external partners and complex operational setups.
- Comfort operating in fast-paced, multi-market, multi-stakeholder environments.
- A structured, problem-solving mindset with strong attention to operational detail.
- Experience working with IA and automation is highly valued.
What do we offer?
Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
- Remote work: work from anywhere or one of our offices around the globe!*
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English, Spanish, or Portuguese classes.
- Social budget: you’ll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
*For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required
What happens after you apply?
Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
