Job Description
What you’ll do
In order to give the best experience to Doctolibers and to respond to the growth of Doctolib, we are looking for an IT Service Desk Partner (x/f/m) in our Milan office.
On a daily basis, you will have to receive, qualify and process IT requests and incidents coming from Doctolibers working in the 4 countries in which Doctolib is established today (Germany, France, Italy, Netherlands).
What you’ll do
Remote:
- Serve as the single point of contact for users requiring IT support (phone call, open ticket on the helpdesk platform).
- Handling of level 1 requests and incidents: access to applications, technical diagnosis, etc.
- Accompany the user from the opening of the ticket to its complete resolution
- Escalation of incidents to local IT Support teams (level 2).
- Detect incidents or recurring requests with a view to continuous improvement.
- Propose automation or processes to improve user satisfaction
On site:
- Being responsible of the IT Corner in our office in Milan
- Meeting room management: test, update, replace hardware.
- This role may occasionally require lifting equipment up to 20kg (44 lbs)
- Occasional availability required outside standard business hours may be required for event support (typically once per month for approximately 2 hours)
Who you are
If you don’t meet all the requirements below but believe this opportunity matches your expectations and experience, we still encourage you to apply!
- You are service-oriented and solution-maker
- You are a good listener and ask relevant questions in order to reassure the users
- You are rigorous and autonomous, without forgetting teamwork.
- You know how to adapt to change and prioritize your daily tasks
- You speak English and Italian fluently
What we offer
- Supplementary health insurance, with the option to include family members in your household
- Partnership for retirement funds with Ciao Elsa
- A flexible workplace policy offering both hybrid and office-based mode
- Electronic meal vouchers (8.00€ per worked day), Foorban fridges, and office breakfast
- Work from abroad for up to 10 days per year thanks to our flexibility days policy
- Parent Care Program: Various initiatives supporting parenthood, including 100% paid parental leave
- Free mental health and coaching services through our partner Moka.care
- For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support
- A partnership with Wellhub, as well as free access to the gym in our Milan office, with 3 classes offered per week (yoga, pilates, functional training)
- Reimbursement of public transportation
The interview process
- HR Interview
- Meeting with the manager
- Meeting with the team
- Final Interview
- Reference check
- Offer!
About the job
- Permanent position
- Full time position
- Location : Milan
- Start date : ASAP
- Compensation : according to your profile
At Doctolib, we are committed to improving access to healthcare for everyone. This translates into our recruitment process. We evaluate candidates based solely on qualifications and motivation, without any form of discrimination.
The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability.
To ensure equal opportunities, we invite you to exclude personal information (e.g. pictures, age) from your applications. If you require any accommodation, please let us know for support during the hiring process.
Join us in building the healthcare we all dream of!
All information provided is processed by Doctolib for application management. For data processing details, click here. Please contact hr.dataprivacy(at)doctolib.com for inquiries or to exercise your rights.
