Job description
Location
Our Business Operations Applications Administrator will be an integral part of our Business Operations team that supports all regions. This role is based remotely in the United States, ideally in the East or Central Time Zone.
Who We Are
DoiT is a global multicloud innovator that helps simplify the most important cloud challenges. Our vision is to deliver the true promise of the cloud by making it more accessible and transformative.
Our mission is to help cloud-driven organizations understand and harness the cloud to drive business growth. We do this by providing intelligent and continuous engagement with unrivaled cloud expertise to buy, optimize, and manage the cloud with ease. With almost 2,500 years of collective cloud operations experience and $1.7B in cloud spend under management. An award-winning strategic partner of Google Cloud and AWS; DoiT works alongside our 3,000+ customers to save them time and money.
The Opportunity
The Business Operations Application Administrator (with a primary concentration on marketing tooling) is responsible for designing, executing, and optimizing marketing and sales processes across Pardot (Marketing Cloud Account Engagement) and Salesforce Sales Cloud. This role oversees automation, campaign execution, lead management, CRM optimization, reporting, and integration to support customer acquisition, engagement, retention, and revenue growth. Keys to success in this position include excellent communication and interpersonal skills, the ability to build positive relationships with others, ability to manage multiple high-level tasks under pressure, follow basic troubleshooting techniques, processes, and to escalate as needed.
Responsibilities
Build and manage Pardot workflows: engagement programs, automated rules, completion actions, and lead scoring/grading.
Build and maintain landing pages, forms, and email templates.
Collaborate with sales to ensure lead nurturing aligns with pipeline stages and SLAs.
Optimize scoring models to improve marketing-to-sales conversion.
Produce detailed campaign performance and attribution reports using Pardot and B2B Marketing Analytics.
Manage subscriber data, data extensions, and segmentation strategies.
Monitor campaign performance and deliverability; recommend optimizations.
Maintain platform configuration, user access, and compliance with data protection policies. (GDPR, CANSPAM, & CPPA)
Establish deliverability best practices, compliance standards, and governance frameworks for email.
Serve as platform owner responsible for release management, optimization, and roadmap planning.
Configure and maintain Sales Cloud including objects, fields, page layouts, validation rules, and process automation.
Implement workflows and automation using Flows (in partnership with Salesforce developers).
Manage integrations between Marketing Cloud/Pardot and Sales Cloud to ensure seamless data flow.
Perform data hygiene, deduplication, and ongoing CRM optimization.
Develop documentation, training materials, and conduct end-user training.
Ensure platform governance, data integrity, and adherence to best practices.
Manage campaign calendars, tracking, A/B testing, and analytics dashboards.
Work with internal and external stakeholders to support integrations, third-party tools, and API connections.
Qualifications
- Bachelor’s Degree in Business, Finance, Marketing, Computer Science, Engineering or related technical field, or equivalent practical experience.
- 3–7 years of hands-on experience with Pardot/Account Engagement and Sales Cloud required.
- Strong understanding of marketing automation, CRM workflows, and lead lifecycle strategies.
- Experience with Cvent and/or other event/webinar tools.
- Strong attention to detail and ability to prioritize duties and multi-task in a fast-paced environment.
- Collaborative team player, yet comfortable working with little direction.
- Strong problem-solving skills and ability to work cross-functionally with technical and non-technical teams.
- Excellent communication skills: versatile oral and written skills are required for contact with business users and management.
- Experience with data management, segmentation, reporting, and analytics.
- Certifications preferred:
- Salesforce Marketing Cloud Email Specialist / Consultant
- Pardot Specialist / Consultant
- Salesforce Administrator or Sales Cloud Consultant
Bonus Points
- Fluent English, additional languages are a plus.
Are you a Do’er?
Be your truest self. Work on your terms. Make a difference.
We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.
What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge and having fun! Click here to learn more about our core values.
Sounds too good to be true? Check out our Glassdoor Page.
We thought so too, but we’re here and happy we hit that ‘apply’ button.
- Unlimited PTO
- Flexible Working Options
- Health Insurance
- Parental Leave
- Employee Stock Option Plan
- Home Office Allowance
- Professional Development Stipend
- Peer Recognition Program
Many Do’ers, One Team
DoiT unites as Many Do’ers, One Team, where diversity is more than a goal—it’s our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.
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