Job Description
Location This role is based remotely in the United States, preferably in the Pacific or Central time zone.
Who We Are
DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production.
Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.
With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.
The Opportunity The DoiT Senior Partner Success Manager will be an integral part of our Customer Success team. We are looking for a candidate with a strong customer success management background who is excited by the opportunity to be one of the first DoiT Partner Success Managers managing channel partner relationships.
Responsibilities
- Develop and maintain strong partner relationships, working collaboratively to set and achieve mutual goals and objectives
- Onboard DoiT channel partners, orchestrating the customer journey and ensuring alignment, engagement, and joint success
- As an expert on our FinOps platform DoiT Cloud Intelligence™, deliver “train the trainer” enablement sessions that allow our partners to also become experts. Ensure partners have the knowledge to onboarding new customers, connect cloud accounts, and leverage all available DoiT Cloud Intelligence™ features
- Facilitate an ongoing partner sync cadence, including: building agendas and meeting materials, capturing meeting outcomes, and managing ongoing workstreams with our partners. Maintain partner context in DoiT tooling
- Monitor partner engagement health metrics, including CSAT, customer onboarding, and product usage metrics
- Act as “voice of the partner,” providing feedback to the relevant internal teams and stakeholders
- Manage and escalate product and support issues, driving resolution with high partner satisfaction
- In collaboration with the Manager, Partner Success and DoiT Customer Success leadership, facilitate partner Quarterly Business Reviews (QBRs) to ensure ongoing strategic alignment
- Some travel to partner locations may be required
Qualifications
5+ years of experience in a Customer Success Manager or Channel Partner Manager role in the SaaS space
Exceptional executive presence, with the ability to present to and influence executive-level stakeholders
Proven experience working cross-functionally with sales, product, marketing, customer success, and finance teams
Project and/or program management skills
Excellent communication skills (written and verbal)
Comfortable working in a fast-paced and, at times, ambiguous environment in an autonomous fashion
Bonus Points
- Prior experience managing channel partner relationships
- An understanding of FinOps SaaS platforms and/or cloud technologies
Are you a Do’er?
Be your truest self. Work on your terms. Make a difference.
We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.
What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge, and having fun! Click here to learn more about our core values.
Sounds too good to be true? Check out our Glassdoor Page.
We thought so too, but we’re here and happy we hit that ‘apply’ button.
- Unlimited Vacation
- Flexible Working Options
- Health Insurance
- Parental Leave
- Employee Stock Option Plan
- Home Office Allowance
- Professional Development Stipend
- Peer Recognition Program
Many Do’ers, One Team DoiT unites as Many Do’ers, One Team, where diversity is more than a goal—it’s our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.
#LI-Remote
