Job description
Shape the Future with Dun & Bradstreet
At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. For over 180 years, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.
We’re at an exciting turning point in our journey, and every day is a chance to build creativity, innovation, and growth.
Now, we’re looking for a dedicated and customer-focused Customer Service Agent - Fluent French Speaker to join our team. You’ll play a key role in delivering exceptional support to our European clients while working in a flexible hybrid environment.
If you’re a strong communicator who loves problem-solving and making customers happy, we’d love to hear from you!
Why You’ll Love This Role
- You’ll be the go-to person for customer questions and support, delivering fast and friendly solutions across multiple channels and serve as the primary contact for French-speaking customers in Switzerland.
- You’ll turn challenges into opportunities, ensuring every client feels valued and supported.
- Your insights and ideas will help us continuously improve our products and services.
- You’ll join a team that values empathy, creativity, and collaboration to create outstanding customer experiences.
What You’ll Do
- Respond to customer inquiries about our products and services via email and phone.
- Stay cool under pressure and de-escalate challenging situations with professionalism and care.
- Document interactions and follow-ups to keep things seamless and stress-free for customers.
- Help customers get the most out of our solutions by providing training and guidance.
- Work with customers to identify the products and services that fit their needs.
- Advocate for customers by sharing feedback and collaborating with other teams to improve their experience.
- Keep up with industry trends and company updates to provide the best possible advice.
What We’re Looking For
- Previous customer service experience, with a knack for building trust and understanding customer needs would be a plus but its not a must.
- Fluency in English (written and spoken) and French language – a must-have for this role.
- Excellent communication skills – you can tailor your style to any audience.
- Problem-solving and critical thinking skills to tackle diverse challenges effectively.
- A positive, patient, and resilient attitude – you take tough situations in stride.
- Tech-savvy and eager to help customers navigate and maximize tech tools.
Why Join Us?
- Be part of a team that’s committed to making a difference for our customers.
- Enjoy a flexible hybrid work setup, giving you the best of both worlds.
- Work with passionate colleagues in a supportive and innovative environment.
All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please visit https://bit.ly/3LMn4CQ.
