Job description
Company Description
Work smart, have fun and make an impact!
Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.
Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.
Learn more about our team and culture on EcoVadis careers page.
Job Description
Your responsibility would be to ensure the acquisition of new Japanese suppliers in order to grow the EcoVadis network of assessed companies, boost response rates, and drive value throughout our onboarding experience.
You are a trusted advisor and can influence everything the customer touches from their first experience with us. This position interacts with all EcoVadis customers (buyers & suppliers) as well as multiple business units internally to provide high touch service that respects the relationship of the customers to EcoVadis and is a true EcoVadis ambassador.
Responsibilities:
- Engage with customers via phone, email, tickets, webinars, meetings and events to accompany them during the onboarding process, solve their queries and increase response rates for the Japanese market and APJ market, and ultimately persuade them to adopt our products.
- Takeownership of your assigned portfolio by identifying high-value customers and using proven sales methodologies to drive engagement.
- Manage, monitor and drive your portfolio to maximize conversion rates
- Be proactive to nurture and build your pipeline, re-engage customers and maximize inflow
- Be autonomous to manage all your tasks efficiently, display commercial awareness to identify proactively business opportunities
- Identify and escalate potential bottlenecks in the evaluation process to ensure timely completion.
- Capture and record internal and customer-sourced insights, then proactively report and contribute as necessary with the Team Leader, Management and other EcoVadis teams (Sales, Customer Success) to bridge gaps that may exist between customer expectations and participation
- Be accountable to drive conversion rates, quality scores and other performance metrics
Qualifications
- 2 years experience in a customer facing roles, ideally in sales or inside sales preferred: you should be comfortable with proactive outreach
- Native level in Japanese and Fluency in English (Additional language such as Mandarin Chinese or other South-East Asian languages is a strong plus)
- Understanding the Japanese business culture
- Passion for excellent customer service
- Ability to interpret data to identify actions
- Digital marketing experience is a plus
- Experience with Salesforce or CRM software preferred
- Comfortable working in a fast paced, high-growth environment
- Enthusiasm and motivation to improve customer experience
- Enjoy teamwork, proactive in suggesting, designing and implementing ideas and improvements
Additional Information
- Beginning: ASAP
- Full time position
- Location: Yotsuya, Tokyo
In return for your expertise, we offer:
- Support with all the necessary office and IT equipment
- Flexi time working system
- Wellness allowance for mental and physical wellbeing
- Access to professional mental health support
- Referral bonus policy
- Learning and development
- Sustainability events and community involvement
- Peer recognition program
- Employee-led resource groups
- Social Insurance
- Commuting Allowance
- Work Model: Hybrid Work Model
- Remote work from abroad policy
- Life Insurance
- Paid employee volunteer day
Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!
Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring from a diverse and skilled talent pool, regardless of professional and educational background.
Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.
Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).
