Job Description
WHO WE ARE
EnableComp earned its reputation in the toughest corners of the revenue cycle by solving the complex claims no one else could. We developed Complex Revenue Intelligence™ (CRI), a smarter approach to predict and prevent revenue loss. Powered by the e360 RCM® AI-driven platform and the most expansive complex revenue cycle data set, today EnableComp helps more than 1,000 hospitals nationwide recover $3 billion annually from complex claims, denials, and revenue recovery. By cutting through complexity, we help hospitals thrive, resulting in recognition as Black Book’s #1 Specialty RCM provider for complex claims and revenue integrity in 2024 and 2025, a multi-year Top Workplaces honoree, and a SOC 2 Type II and HITRUST e1-certified platform.Our Vision is to empower healthcare providers to focus on patient care, not revenue cycle complexity. Our Mission is to uncover what others miss—turning every client dollar recovered into insight that helps prevent future loss. We live our Core Values of Uncompromising Integrity, Ecstatic Clients, and Empowered Team Members by operating with trust, accountability, and a “we before me” mindset. We pursue Innovation and Profitable Growth through continuous improvement and thoughtful problem-solving, and we believe work should include Fun—celebrating success, recognizing our people, and maintaining healthy work-life balance.
POSITION SUMMARY
The Global Revenue Supervisor, VA is responsible for overseeing a team of offshore/global billing and revenue cycle staff supporting Veterans Affairs accounts. This role ensures operational performance meets established KPIs, quality standards, and client expectations. The supervisor serves as the primary point of accountability for day-to-day team output, workflow management, and performance coaching — bridging the gap between global staff execution and domestic operational leadership.
JOB RESPONSIBILITIES
- Supervise and support a team of offshore/global VA revenue cycle staff, ensuring adequate coverage, productivity, and quality across all assigned workflows
- Conduct regular team check-ins, performance reviews, and one-on-one coaching sessions to develop staff capability and address performance gaps
- Coordinate scheduling, workload distribution, and capacity planning across time zones to maintain consistent throughput
- Partner with HR and training teams to onboard new global staff and ensure adherence to company policies, compliance standards, and client-specific requirements
- Serve as the primary escalation point for global team issues, resolving workflow blockers and communicating impacts to operational leadership
- Monitor and manage key revenue cycle metrics including aging, denial rates, clean claim rates, days in AR, prebill volumes, and collection rates for VA accounts
- Analyze performance data daily and weekly to identify trends, gaps, and opportunities for improvement
- Develop and implement action plans to address underperformance against KPI targets, with clear timelines and accountability
- Prepare and present regular performance reports to operational leadership, flagging risks and recommending corrective actions
- Ensure billing workflows comply with VA payer requirements, federal guidelines, and company SOPs
- Identify inefficiencies in current billing workflows and collaborate with leadership to implement process improvements
- Maintain and update SOPs for VA global billing operations, ensuring documentation is current and accessible to all team members
- Support automation and technology initiatives by providing frontline insight into workflow impact and staff adoption
- Track and report on the effectiveness of process changes against baseline performance metrics
- Serve as the operational liaison between the global VA team and domestic leaders, ensuring consistent and timely communication of performance updates, escalations, and staffing concerns
- Collaborate with Client Operations, Finance, and IT to resolve billing issues, system access problems, and payer-related challenges
- Communicate client-impacting issues proactively and participate in client-facing conversations as needed
REQUIREMENTS AND QUALIFICATIONS
- 2–4 years of experience in healthcare revenue cycle management, with direct exposure to Veterans Affairs or government payer billing
- 1+ years of supervisory or team lead experience, including managing remote or offshore staff
- Working knowledge of VA billing requirements, payer guidelines, and claim adjudication processes
- Proficiency in revenue cycle management systems and reporting tools (e.g., Waystar, Availity, or equivalent)
- Strong analytical skills with the ability to interpret performance data and translate findings into actionable plans
- Excellent written and verbal communication skills, with the ability to effectively manage across time zones and cultural differences
SPECIAL CONSIDERATIONS & PREREQUISITES
- Strong and professional written and oral communications skills.
- Has worked in a production environment and can meet deadlines. Provide examples of goals measurement for yourself and your team.
- Excellent people skills to interface with multiple internal stakeholders.
- Proven success in obtaining quantifiable results from and setting priorities for direct reports.
- Organized and can handle multiple projects simultaneously.
- Healthcare experience and familiarity with payer or provider data sets.
- Experience communicating obstacles & challenges, and developing action plans to present to management.
- Practices and adheres to EnableComp’s Core Values, Vision and Mission.
EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.
EnableComp recruits, develops and retains the industry’s top talent. As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people. We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies. If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you.
Don’t just take our word for it! Hear what our people are saying:
_“I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other.”_ – Revenue Specialist
_“I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun.”_ – Supervisor, Operations
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
