Job description
Important Information
Location: Costa Rica
Work Mode: Hybrid
Job Summary
As a Accounts Receivable Specialist (19654), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.
Responsibilities and Duties
Manage the full Accounts Receivable cycle including invoicing, collections, cash applications, refunds, disputes, and payment discrepancies.
Maintain accurate and up-to-date customer, billing, tax, and payment records while ensuring data integrity across systems and portals.
Apply and reconcile daily payments through ACH, wire transfers, lockbox, and credit cards, investigating unapproved or irregular transactions when needed.
Collaborate cross-functionally with Sales, Revenue Support, Order Management, and external stakeholders to resolve issues, escalate delinquent accounts, and support month-end close activities.
Qualifications and Skills
Experience working with ERP systems such as Salesforce, NetSuite, SAP, or similar platforms is preferred but not mandatory.
Strong attention to detail with the ability to manage complex billing, payment, and reconciliation processes accurately.
Excellent communication skills with a strong customer service mindset and the ability to interact effectively with internal and external stakeholders.
Ability to work independently while also contributing effectively within a collaborative team environment.
Demonstrated ownership and accountability when managing collections, escalations, and sensitive customer issues.
Experience in banking, shared services, or global AR environments is a plus but not required.
High level of integrity, humility, and professionalism, with a positive attitude and willingness to learn.
Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.
Proficiency in Microsoft Excel, Word, Gmail, Google Docs, and web-based tools and payment portals.
Bachelor’s degree in Finance, Accounting, Business Administration, or related field is preferred but not mandatory; relevant experience may substitute formal education.
About Encora
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.
At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
