Job Description
Join a Challenger
Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.
How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity.
Our company continues to grow, and today we serve more than 800,000 customers across Canada through Equitable Bank, Canada’s Challenger Bank™, and have been around for more than 50 years. Equitable Bank’s wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $142 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people’s lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World’s Best Banks list since 2021.
The Work The HR Coordinator provides operational and administrative support across key functional areas of the Human Resources department. The role supports the coordination and execution of HR processes, employee lifecycle activities, and HR initiatives, ensuring accurate data management, timely service delivery, and adherence to company policies and standards.
Core Responsibilities!
HRIS & Employee Data Administration (20%)
Prepare, process, and maintain electronic employee files, including archiving, in compliance with regulations and company standards.
Process employee lifecycle changes in the HR system (Dayforce), including new hires, job changes, reporting line updates, resignations, and terminations, and ensure related data is accurate and complete.
Provide operational support to Payroll by responding to payroll related questions and assisting with payimpacting processes.
Support benefits administration by assisting with employee enrollments, terminations, and benefit updates.
Support ongoing improvements to HR administrative and operational processes by maintaining accurate, up‑to‑date process documentation and guides.
Employee & Stakeholder Support (20%)
Respond to employee and manager inquiries related to HR processes, systems, payroll, benefits, and employee data, exercising judgement to resolve routine matters and escalating non‑routine or sensitive issues as appropriate.
Provide operational support to HR Business Partners by completing system updates and preparing required documentation.
Onboarding & Offboarding (20%)
Support onboarding by coordinating pre‑start activities, entering new hire information in Dayforce, and assisting with system access.
Support offboarding by processing system updates and assisting with required HR steps related to employee exits.
Project Work (40%)
Participate in and support HR projects by helping plan and coordinate processes, supporting multiple HR teams, and ensuring required actions are completed.
Support project execution by coordinating updates in Dayforce, preparing and maintaining required reports and trackers, and ensuring information is accurate and up to date.
Assist with implementing approved process or policy changes by updating documentation, systems, and materials as needed.
Let’s Talk About You!
- Bachelor’s Degree/ post-secondary education with a focus in Human Resources
- 1–3 years of experience in an administrative, coordination, or HR support role
- At least 1 year of human resources experience
- Knowledge of HR functions and practices.
- CHRP designation would be considered an asset.
- Knowledge of relevant government legislation.
- Results oriented, self-starter, and ability to work independently and in a team.
- Solid working knowledge of Microsoft Office Suite, with intermediate Outlook and Word skills.
- Excellent record keeping and attention to detail.
- Excellent oral and written communication skills.
- Excellent interpersonal and leadership qualities.
- Ability to maintain confidentiality of all employees, pay and benefit information.
This role will be brought in initially as an intern, reporting to Anton, with a clear line of sight to potential full‑time conversion. The responsibilities have significantly expanded beyond traditional admin or coordinator duties. The role now requires broad exposure across HR Operations, with an expectation that the individual understands how all HR functions interconnect.
The position touches nearly every part of HR and is intentionally designed as a feeder role into other HR paths, including HRBP, Employee Relations, Talent Acquisition, and broader HR Operations. The organization is currently in a period of transformation and growth, making this an ideal opportunity for someone looking to build a holistic HR foundation.
Functional Breakdown
The role is expected to be distributed as follows:
\* 40% Project Work Supporting automation initiatives, process improvements, and cross‑functional HR projects.
\* 20% HRIS & Employee Data Involvement in mid‑year and year‑end cycles, employee data maintenance, and reporting.
\* 20% Employee & Stakeholder Support Acting as a key point of contact for employee inquiries and stakeholder coordination.
\* 20% Onboarding & Offboarding Supporting end‑to‑end lifecycle processes, including onboarding reporting and exit insights.
The role will support areas such as Ops & Payroll, Total Rewards, Onboarding Reporting, and broader HR systems. There is close collaboration with HRIS and Total Rewards (Stef), Ops & Payroll (AD/SM), with onboarding reporting ultimately rolling up to Gavin.
Employee Experience & Sensitivity
A key component of the role is supporting centralized HR intake channels, including the HR chatbox, HR inbox, and offboarding insights. This function serves as a sensing mechanism within the HR hub, including a safe‑space hotline for confidential matters. As such, the role requires discretion, emotional intelligence, and comfort handling highly sensitive employee information.
Candidate Profile & Logistics
The role is open to immigrant candidates and college graduates. The working model is 3 days in office.
What we offer [For full-time permanent roles]
💰 Competitive discretionary bonus
✨ Market leading RRSP match program
🩺 Medical, dental, vision, life, and disability benefits
📝 Employee Share Purchase Plan
👶🏽 Maternity/Parental top-up while you care for your little one
🏝 Generous vacation policy and personal days
🖥 Virtual events to connect with your fellow colleagues
🎓 Professional development and comprehensive Career Development program
💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.
We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We can’t wait to get to know you!
