Job Description
Company Description
We are PrimeVigilance (part of Ergomed PLC), a specialised mid-size pharmacovigilance service provider established in 2008. We are proud to have achieved global organic growth year after year, with staff based across Europe, North America and Asia all covering services within: Medical Information, Pharmacovigilance, Regulatory Affairs and Quality Assurance.
PrimeVigilance provides first class support to our small to large pharmaceutical and biotechnology partners maintaining long lasting relationships and has become one of the global leaders in its field. We cover all therapy areas including medical device.
We love investing in our staff by providing an excellent training and development platform. We value employee experience, well-being and mental health and we acknowledge that a healthy work life balance is a critical factor for employee satisfaction and in turn nurtures an environment from which a high-quality client service can be achieved.
Come and join us in this exciting journey to make a positive impact in patient’s lives.
Job Description
- Communications to end users, both internal and external, on incident and service requests, acting as the single point of contact
- Closing and documenting resolutions or workarounds in tickets
- Incident response, providing first line investigation, response, problem analysis, workaround, resolution or progression, categorizing, prioritizing and escalating IT incidents to appropriate resolver groups within SLA
- Maintenance of laptops and servers- user/computer administration
- Equipment provisioning – onboarding/offboarding process
- Ticket triage, ticket point of ownership and active progression through all Tier 2 and 3 queues
- Supporting all applications used company-wide
- Network administration and troubleshooting
- Training of Ergomed Group personnel on IT procedures as appropriate
Qualifications
- Advanced level of English
- Relevant work experience
- Special skills: Windows 10, Windows Server 2012 and newer, Microsoft Exchange 2016 and newer, Microsoft Sharepoint 2010 and newer, Office 365, Networking skills - routing/switching/firewall, Antispam and Antivirus administration in enterprise environment, Backup, Monitoring and Alerting tools
Additional Information
- Competitive salary, negotiable - depending on experience
- Possibility of further education and training
- Dynamic team of colleagues in a fast-growing company
- Multicultural environment, English as a company language
- Working in a friendly team of experts
- Flexible working hours
- Possibility to work from home
- Meal allowance
- Supplementary and Additional Health Insurance
Why PrimeVigilance?
We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds, genders and ages can contribute and grow.
To succeed we must work together with a human first approach. Why? because our people are our greatest strength leading to our continued success on improving the lives of those around us.
We offer:
- Training and career development opportunities internally
- Strong emphasis on personal and professional growth
- Friendly, supportive working environment
- Opportunity to work with colleagues based all over the world, with English as the company language
Our core values are key to how we operate, and if you feel they resonate with you then PrimeVigilance could be a great company to join!
- Quality
- Integrity & Trust
- Drive & Passion
- Agility & Responsiveness
- Belonging
- Collaborative Partnerships
We look forward to welcoming your application!
