Job Description
Espresa is the only personal benefitsplatform that delivers a global and all-in-one experience for HR teams and employees. With Lifestyle Spending Accounts (LSAs) at our core and a modular suite spanning wellbeing, recognition, and community, Espresa powers great places to work and make heroes out of HR.
We are scaling our Account Management function to protect renewals, unlock expansion, and deepen long-term customer partnerships. This is a high-impact, commercially strategic role within a rapidly growing, pre-IPO company.
What you bring to life with Espresa
The Account Manager operates as the general manager of their book of business. You will own renewal, retention, and expansion outcomes across a defined portfolio of customers. This role requires a strategic and entrepreneurial mindset, identifying customer needs, designing commercial solutions, and driving long-term mutual success between Espresa and our Customers.
You are equally comfortable strengthening executive relationships, supporting Annual Business Reviews, structuring creative pricing solutions, and proactively building expansion pipeline within your accounts.
This is not a reactive role. You will proactively manage your client base like a business within the business.
Strategic Account Management
- Lead Client Value Plans and Mutual Success Plans to align internal execution with external commitments.
- Build multi-threaded relationships across HR, Benefits, Finance, Procurement, and executive stakeholders.
- Act as a strategic partner during Annual Business Reviews and executive conversations.
- Identify risks early and implement mitigation strategies ahead of renewal cycles.
Revenue Retention & Expansion
- Treat your book of business as a business within the business.
- Own renewal, retention, and expansion targets within your portfolio.
- Drive proactive renewal strategy, including multiyear structure and pricing negotiations.
- Build and manage expansion pipeline through structured outreach, discovery, and consultative selling across Espresa’s modular solutions.
- Balance hunting for growth opportunities with strengthening long-term partnerships.
- Thrive in ambiguity and move initiatives forward with ownership and accountability.
- Maintain disciplined pipeline management in Salesforce from awareness through close.
Cross-Functional Partnership
- Partner closely with Customer Success Managers to ensure seamless client experience
- Collaborate with Sales, Product, Finance, Operations to support client’s strategy and commercial execution.
- Capture Voice of Customer insights to inform product and roadmap conversations.
- Leverage automation, reporting, and data-insights to inform account strategy
What You Bring:
- 5+ years of Account Management experience in Enterprise SaaS, with demonstrated success in renewal and expansion ownership.
- Experience working with large employer accounts in HR technology, benefits, or related industry preferred
- Proven ability to carry a revenue target and consistently meet or exceed goals.
- Strong commercial acumen including pricing strategy and contract negotiation.
- Track record of consultative, solution-based selling
- Proficiency in Salesforce CRM and pipeline management best practices.
- Ability to build executive credibility and present strategic insights effectively
- Exceptional prioritization and time management skills.
- Growth mindset and comfort operating in a fast-paced, evolving environment.
Nice to Have
- Start-up or high-growth company experience.
- Industry knowledge and experience managing complex global employer accounts.
- MBA or advanced degree (experience in lieu of degree considered).
Why This Role Matters
2026 and beyond is about scaling human partnership with automation, protecting renewals, unlocking expansion, and deepening customer advocacy. The Account Manager plays a critical role in ensuring our partnerships deliver measurable business value and long-term growth.
This is an opportunity to be a contributor in building a scalable, high-performing Account Management engine inside a rapidly growing company.
Espresa’s benefits
Espresa offers a comprehensive benefits package that is competitive with Silicon Valley/Bay Area employers, including health, retirement, a Lifestyle Spending Account, generous PTO, and more.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.
For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
We are committed to providing reasonable accommodations to applicants with disabilities.
Show us you and how our mission and vision shine in you. We welcome wonderful, kind, and bright humans!
