Technical Support & Monitoring Analyst

Job description

At Euronet , we don’t just build payment solutions – we shape the future of how the world moves money as a global leader in payments processing and cross-border transactions. From mobile wallets and card issuing to real-time payment platforms, our products drive digital transformation in 160+ countries.

As our business expands, we are currently looking for a Technical Support & Monitoring Analyst to join our ²⁴⁄₇ team.

Your Life @Euronet

As a #Euronetter, you’ll be part of a truly human-centered culture built on trust, respect, and cooperation. Your contributions will be recognized, and your growth supported through meaningful career development opportunities.

Perks & Benefits That Matter

• Intensive training courses in the first 2 months
• Hybrid working model (night shifts and someday shifts are from home, after the training period)
• 25 vacation days + other leave benefits
• Stimulating compensation package and rewarding program
• Possibility to learn and advance according to skills and performance within the team and to different departments
• Team buildings
• Annual performance-based bonus
• Private health insurance
• Top-of-the-line tools and equipment
• Career development and annual performance review
• Employee referral bonus, volunteering activities
• Opportunity to work in a dynamic, stable, and international environment

How You’ll Make an Impact

• Manage incidents and requests related to Processing and IT infrastructure, including daily reporting
• Provide Level 1 support for internal and external customer organizations and partners
• Perform system support and monitoring using various tools to identify and troubleshoot system malfunctions
• Collaborate daily with International Card Organizations (Visa, Mastercard, UPI, American Express) and their technical departments
• This position primarily involves technical tasks from a system perspective; it does not include direct communication with cardholders or any form of end-client support activities

*Working hours:

As our CL1 Monitoring Center department works ²⁴⁄₇ during the whole year, working hours are organized in 12-hour day (7.30 am-7.30 pm)/night shifts (7.30 pm-7.30 am), averaging 15 shifts per month. Shift schedule is defined on two months’ basis.

What Makes You a Great Fit

• General understanding of IT technologies
• Skill to perform several tasks at the same time (multitasking)
• Ability to prioritize tasks when multiple issues are ongoing
• Work in team environment
• Self-motivation with good team spirit, keen to learn new things
• Very good knowledge of English language (verbal and in writing)

What Will Help You Thrive

• Clear communication & teamwork
• Proactive ownership
• Curiosity and eagerness to learn
• Commitment to quality and precision

At Euronet, we are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.