Job Description
See Further. Act Faster. Think Bigger.
Everstream Analytics transforms risk intelligence with AI-driven insights to help businesses build agile, risk-optimized supply chains. By combining real-time data with advanced AI, our platform delivers early risk detection and actionable intelligence that integrates with planning, procurement, and logistics - enabling smarter decisions and turning vulnerabilities into strategic advantages. Companies like Google, Schneider Electric, Nissan, Unilever, and Campbell’s rely on Everstream Analytics to push their supply chains to be faster, smarter, safer, and sustainable!
What Matters Most to Everstreamers
Doing our best, no matter what challenges lie in front of us. We’re sharp, focused, determined, and as a team, we’re unstoppable. Of course, we have values like “integrity” and “honesty”—that’s a given—but our core values run deeper:
- Audacity | We are bold. We break through the status quo and do what others haven’t, can’t or won’t
- Grit | We get the job done and keep going, so our customers can do the same
- Optimism | We have a can-do attitude, and instead of saying “no”, we figure out how
- Virtue | We do what’s right, the right way—especially when it’s difficult
- Solidarity | When we celebrate each other and our differences, we all do better
Key Responsibilities
Drive strategic planning, onboarding, adoption, and renewal efforts for a portfolio of Enterprise-level accounts.
Act as the primary point of contact for customer business outcomes, ensuring strong product adoption, customer satisfaction, and measurable success.
Build and maintain executive-level relationships within assigned strategic accounts.
Demonstrate value in Everstream products by conducting focused supply chain analyses for and with customers to solve specific supply chain questions and challenges using Everstream data and tools
Increase overall customer lifetime value through higher product adoption, usage, customer satisfaction and NPS scores
Partner closely with Sales, Account Management, and Implementation teams to align on customer success plans and ensure smooth handoffs and ongoing engagement.
Collaborate with Product Management by gathering and communicating customer feedback to influence the product roadmap and drive innovation.
Champion customer advocacy by helping expand customer references, testimonials, and case studies.
Serve as a mentor and senior voice within the Value Realization team, offering guidance and support to team members when needed.
Contribute to developing and refining best practices, playbooks, and internal processes that enhance the customer journey.
Proactively identify risk and opportunity within assigned accounts and drive appropriate actions.
Travel as needed to client locations for business reviews, analysis, and relationship-building.
Be available and responsive in the event of any critical customer needs or emergencies.
Requirements
5+ years of experience in management consulting, customer success, or account management, ideally in B2B SaaS or supply chain, procurement, or transportation solutions.
Strong experience working with Enterprise-level customers and managing complex client relationships.
Depth in problem solving, supply chain analysis, and strategic planning.
Exceptional written, verbal, and interpersonal communication skills.
Executive presence and the ability to work effectively with senior stakeholders and decision-makers.
Strong collaboration skills across Sales, Implementation, Product, and Engineering teams.
Ability to translate customer goals and business strategies into actionable success plans with little oversight.
Bachelor’s degree in Business Administration, Supply Chain Management, or a related field; MBA or advanced degree is a plus.
Passion for helping customers succeed and proactive interest in continuously improving the customer experience.
Hands-on approach, willing to engage directly with customers onsite when needed.
Thanks to our remarkable people we are at the forefront of change and bringing cutting-edge products and services to market. We focus on growth, so our people, our business, and our customers can achieve their full potential. It takes determination, focus, and resilience to scale a high-growth, global business. We’re looking for people intrinsically driven to create, build, solve, and push boundaries to deliver the unrivaled innovation and service our clients know and love. Everstreamers aren’t afraid of ambiguity, changing priorities, shifting org structures, or pivoting to new strategies. They thrive on change and put in the effort to achieve the seemingly impossible. It isn’t always easy, but it’s always worth it. Does this sound like you? Grow your career at Everstream.
