Job Description
About Extend:
Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend’s best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.
Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.
Position Title: Product Designer II
Position Location: 220 Montgomery Street, Suite 2000, San Francisco, CA 94104
Salary: $122,330 - $129,000 per year
Hours: Monday – Friday, 9:00 am to 5:00 pm
Summary of Duties:
Conceive, define and execute user experiences across our web and mobile products based on research and a focus on usability, intuitive user behaviors and physical space optimizations of platform-interaction optimizations. Explore and find the right solution for users. Support our product vision and strategy, including evolving Extend’s core tooling platform. Work autonomously in a cross-functional, agile product group with product managers, engineers, and leadership to prioritize and build new features. Contribute to product strategy by defining problems in insightful ways, understanding business needs, and innovating within technical constraints. Develops expert knowledge of industry, competitive, comparative, complementary products. Ensures clear, defensible problem statements exist for design solutions. Building and performing moderated and unmoderated user research and applying insights to design decisions to achieve user and business goals delivery.
Telecommuting is permitted.
Education requirements: Bachelor’s degree in Web Design, Computer Science, Architecture, or closely related field.
Experience requirements: 2 years of experience in product/UX design related experience.
Special Skills or Other Requirements:
Must have experience with each of the following:
- Develop user-centered designs with computer-assisted design tools, such as AutoCAD and Figma.
- Create stakeholder presentations with Rhino 3D modeling and PowerPoint to clearly communicate complex design solutions.
- Develop micro-interactions and motion design elements using Adobe Creative Suite, incorporating principles of visual design and color theory.
- Apply architecture, engineering and construction (AEC) project management methodologies to orchestrate complex design initiatives from concept to execution using building information modeling (BIM) tools, including AutoCAD.
- Create accessible and reusable design patterns supporting and ensuring strict adherence to Universal Design principles and American with Disabilities Act (ADA) compliance guidelines using Keynote.
- Conduct user research to support product design, prototyping and future construction through interviews, workshops, and surveys, using SurveyMonkey, Miro, and Google Suite for synthesis, planning, and stakeholder alignment.
Life at Extend:
- Working with a great team from diverse backgrounds in a collaborative and supportive environment.
- Competitive salary based on experience, with full medical and dental & vision benefits.
- Stock in an early-stage startup growing quickly.
- Generous, flexible paid time off policy.
- 401(k) with Financial Guidance from Morgan Stanley.
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