Job Description
About Extend:
Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend’s best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.
Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.
What You’ll Do:
This role will lead the discovery, definition, and delivery of high-impact product features that drive value for our merchants and their customers. As a Product Manager, you will act as the bridge between business goals, technical constraints, and user needs, leading cross-functional teams to ship scalable solutions in a fast-paced startup environment.
- Support Product Strategy: Collaborate with leadership to define the product roadmap, prioritizing initiatives that align with Extend’s mission to revolutionize the post-purchase experience.
- Own Feature Outcomes: Drive the end-to-end product lifecycle for specific features—from initial discovery and requirement gathering (PRDs) to launch and post-launch optimization.
- Collaborative Execution: Partner closely with Engineering, Design, and stakeholders to deliver persona-first, data-driven solutions while navigating technical trade-offs and business goals.
- Decide with Data: Leverage user research, product analytics and A/B testing to iterate on features and advocate for the best user outcomes.
- Accelerate with AI: Identify opportunities to integrate AI-assisted tools and workflows to enhance the merchant experience and automate internal processes.
- Customer Advocacy: Actively engage with internal Customer Success teams to gather feedback, identify pain points, and translate them into actionable product requirements.
- Refine the Roadmap: Participate in sprint planning, backlog grooming, and retrospective meetings, providing clear direction and ensuring the team is focused on the highest-priority tasks.
What We’re Looking For:
- Experience: 4+ years of professional experience in product management, with a track record of shipping successful B2B or consumer-facing software products.
- Education: Bachelor’s degree in Business, CS, Engineering, or a related field—or equivalent professional experience showing a strong grasp of product fundamentals.
- Core Competency: We need a PM who is an execution powerhouse. You should demonstrate the ability to take complex, ambiguous problems and break them down into clear, executable steps for engineering and design teams.
- Analytical Prowess: Strong proficiency in using data to tell a story. You are comfortable writing SQL or using analytics platforms to track KPIs and measure the success of your features.
- Communication: A clear and persuasive communicator who can explain the “why” behind product decisions and manage expectations across diverse stakeholder groups.
- Technical Literacy: A solid understanding of API integrations, cloud architecture, and modern software development lifecycles to ensure feasible and scalable product handoffs.
- Entrepreneurial Mindset: Thrives in a high-growth, fast-paced environment. You are a self-starter who is comfortable wearing multiple hats and taking extreme ownership of your domain.
Nice-To-Haves:
- Fintech or E-commerce Fluency: Prior experience working with payment gateways, checkout flows, or insurance-tech products.
- Merchant Experience: Experience building dashboards or tools specifically for SMB or Enterprise retailers.
- API Product Management: Background in managing developer-facing products or third-party integrations.
Expected Pay Range: $124,000 - $145,000 per year salaried*
\* The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills, and experience.
Life at Extend:
- Working with a great team from diverse backgrounds in a collaborative and supportive environment.
- Competitive salary based on experience, with full medical and dental & vision benefits.
- Stock in an early-stage startup growing quickly.
- Generous, flexible paid time off policy.
- 401(k) with Financial Guidance from Morgan Stanley.
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