Job description
About FareHarbor
At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.
With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.
Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.
FareHarbor Core Values:
- Think Client First
- We Are One ‘Ohana
- Be Curious and Learn
- Own It.
- Act With Integrity
- Embrace the Challenge
Why FareHarbor?
Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.
And since day one, we’ve known that our real success lies in our people—the Ohana.
With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.
From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.
About the Role
We are looking for a Talent Management Specialist to own and evolve our end-to-end performance and talent management practices. This role will be responsible for designing, delivering, and continuously improving our performance management cycle, ensuring it is clear, effective, and meaningful for employees and leaders alike.
In addition to performance management, this role will play a critical role in strengthening our leadership pipeline by designing and launching our first formal talent review (9-box) and succession planning processes. Over time, this role will also lead the development and rollout of career ladders to support growth, clarity, and internal mobility across the organization.
This is a highly collaborative role, partnering closely with HR Business Partners, leaders, and other People team members to embed strong, scalable talent practices.
What you’ll do here:
- Own the design, execution, and continuous improvement of the company’s performance management cycle, including: goal-setting frameworks and timelines, ongoing performance check-ins, and annual reviews.
- Design and launch a structured 9-box talent review process for leadership and key roles.
- Design mechanisms for real-time, continuous feedback and support adoption across the organization.
- Build and maintain succession plans for critical leadership roles, identifying readiness, risks, and development actions.
- Regularly review and evolve talent processes and programs to ensure they are clear, effective, equitable, and aligned with company values and business priorities.
- Partner closely with HR Business Partners, Learning, Development & Culture, HR Operations, Total Reward, and leaders to ensure talent processes are effectively embedded in the organization.
- Develop clear communication, training, and resources to enable employees and leaders on effective engagement with talent initiatives and programs.
- Design and roll out career ladders aligned to the company’s job architecture that provide clarity on progression, expectations, and development paths.
- Facilitate training sessions, as needed.
Requirements:
- 4-6 years of experience in Talent Management, Performance Management, HR, or a related People function.
- Hands-on experience designing and managing performance management processes, including goal-setting, performance reviews, real-time feedback, talent reviews (e.g. 9-box), and/or succession planning.
- Ability to work with a high degree of autonomy to build and execute scalable talent processes, while influencing and collaborating across teams and leadership levels.
- Strong facilitation, communication, and project management skills.
- Analytical mindset with the ability to turn data and feedback into insights and action.
Benefits
Global leave benefit
- 22 weeks paid parental leave
- 2 weeks paid grandparent leave
- Extended care and bereavement leave
- Life insurance policy
Pension Plan
Central Amsterdam Location
Discount CZ insurance
Working in a multicultural environment - 45 different nationalities
Commuting allowance for public transport & subsidized lunch
Wellness benefits (Headspace subscription & wellness webinars)
Hybrid friendly
Work-from-home assistance
Educational Opportunities
- Individual skill development & growth programming
Social hours & events and team-building
26 vacation days per year
At FareHarbor, we believe making experiences better for everyone starts with fostering a workplace where every voice is heard and everyone is empowered to thrive. We’re committed to inclusion, welcoming all qualified job seekers to apply and join our ‘ohana.
FareHarbor is an equal opportunity employer in accordance with all applicable federal, state and local laws. We do not discriminate on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, national origin, disability, age, or veteran status, or any other classification protected by federal, state, or local law. If you need adjustments during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
To learn more about how we use your information, see our Privacy Statement for Applicants. By submitting your application, you confirm that you understand and agree that your information will be processed in accordance with our Privacy Statement for Applicants.
Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.
