Job Description
Farfetch exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global technology platform for luxury fashion, connecting creators, curators and consumers.
We’re a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.
LONDON
Our office is located in Old Street, London’s tech hub. Our open-plan space is ideal for collaborative working. When you’re not doing what’s never been done, you can enjoy a team lunch on our large outdoor terrace, or join a yoga class in our dedicated studio.
FARFETCH ADVERTISING
FARFETCH Advertising operates at the intersection of luxury e-commerce and advertising. Our advertising partners collaborate with FARFETCH on campaigns that utilise a range of advertising activations, including Onsite Sponsored Products, Onsite Display, CRM, Offsite Paid Social and Offline Events.
THE ROLE
As Interim Account Manager, you will take ownership of advertising client relationships across a portfolio of luxury advertising partners, ranging from top-tier fashion superbrands to newer emerging brands and independent multibrand boutiques.
Reporting to the Senior Manager of Business Strategy & Operations, you will be responsible for the end-to-end client relationship across all booked campaigns within your client patch and oversee how they activate media across FARFETCH’s global platform.
You’ll onboard advertisers and, once live, proactively guide them to ensure campaigns meet performance objectives. Serving as the day-to-day point of contact, you will provide mid-campaign updates, answer client questions and coordinate internally to deliver a smooth customer experience and maximise client satisfaction.
At the end of the campaign, you’ll round off the campaign life-cycle via prompt delivery of end-of-campaign results, ensuring these deliver clear narratives on both what performed well and any ‘lessons learned’ for future campaigns.
To enable revenue growth, you will close the feedback loop internally with the FARFETCH Advertising Sales team to identify incremental sales opportunities throughout the campaign and, post-campaign, strategise on how to maximise YoY client retention and grow overall investment.
Beyond the Sales team, you will collaborate closely with other FARFETCH Advertising teams, including Advertising Operations and Reporting & Analytics, to provide the best possible service for our clients.
WHAT YOU’LL DO
- Take responsibility for the successful delivery of booked campaign revenue across your client patch
- Lead campaign kick-offs with clients, translating Sales bookings into clear activation plans and timelines
- Onboard advertisers by explaining the campaign-setup process and communicate with clients to ensure deadlines are met.
- Ensure campaign set-ups are tailored to each partner and aligned with best practice, setting the campaign up for success
- Collaborate with AdOps to optimise campaigns and address any underdelivery or underperformance
- Answer day-to-day client questions promptly and with the appropriate level of detail - ensuring high levels of client satisfaction at all times.
- Promptly share mid- and end-of campaign results and ‘lessons learned’ with client and Sales team for seamless re-pitching and minimised churn
- Prepare post-campaign Case Studies / One-Pagers
- Partner with the Sales team on upselling opportunities and retention / renewal strategies
- Where appropriate and possible, travel to meet clients face-to-face, potentially across international fashion capitals of Milan, Paris and London (dependent on your client list).
WHO YOU ARE
A mid-level professional, experienced in a client-facing / account management role, preferably in the e-commerce, advertising or media industry
You are able to independently prioritise multiple, competing tasks in a fast-paced environment across multiple clients
You are commercially minded, with a strong understanding of performance metrics (e.g. ROAS, CTR, e-commerce sales data)
You are customer service oriented, curious and proactive, with an instinct to drive the best possible results for advertising partners and exceed client servicing expectations
A responsive, clear and confident communicator who:
is able to adapt tone to different audiences
is resilient when managing more demanding clients
delivers narratives sensitively within the wider client context
communicates technical explanations at the appropriate level of detail
is mindful of the nuances of regional communication styles, as your clients will be based globally
Previous experience in ecommerce or digital / retail media advertising account management is highly advantageous
REWARDS & BENEFITS
- Employee Pension Scheme
- Flexible Benefits Program
- Health Insurance & Critical Illness cover
- Flexible work environment (3 days a week in office, 2 days WFH)
EQUAL OPPORTUNITIES STATEMENT & SCAM DISCLAIMER
- EQUAL OPPORTUNITIES STATEMENT- Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.
- SCAM DISCLAIMER- It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
