Marketplace Compliance Coordinator

Job description

Who we are:

Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals who depend on us.

Why is this role important to Field Nation?

The Marketplace Compliance team takes a proactive approach to monitoring, educating, and guiding Field Nation users to ensure ongoing compliance across the platform. The Marketplace Compliance Coordinator plays a key role in advancing initiatives that require strong attention to detail, sound judgment, and a user-focused mindset. This position also serves as a critical contributor to projects that support Field Nation’s commitment to maintaining a compliant and ethical marketplace for both independent contractors and customers.

The Marketplace Compliance Coordinator will report to the Manager, Marketplace Compliance, and is a part of the greater Marketplace Provider team.

What you’ll do:

• Collaborate with the Program Manager, Compliance to develop provider outreach campaigns related to compliance programs and initiatives
• Communicate with Field Nation users to support compliance processes and ensure alignment with compliance requirements
• Act as project manager, leading user outreach campaigns, including tracking and documentation of requirements against strict deadlines
• Create and manage Field Nation marketplace compliance process documentation
• Create and manage compliance reports, effectively tracking and analyzing necessary data and information as needed
• Effectively manage work order compliance audits, and clearly articulate potential risk to internal staff to ensure compliance of 1099 marketplace
• As needed, act as internal resource for work order compliance questions and guidance for other internal staff
• Maintain up-to-date understanding of 1099 marketplace best practices and misclassification risk
• Partner with the Marketplace Provider team with various marketplace initiatives

You might be a good fit if you have:

• Fluent in English (speaking, reading and writing) as this role requires consistent communication with US team members, Field Nation users and on occasion, vendors
• Collaboration with other teams at Field Nation including Marketplace Provider, Customer Success, Product and Marketing
• Very detail-oriented and able to work independently
• Strong understanding of data programs including Excel or Google Sheets
• Experience using Google Suite preferred
• Understanding of Salesforce preferred
• Confident making outbound calls and receiving inbound calls
• Comfortable working in a fast-paced environment
• Ability to work a night shift
• Ability to work a hybrid schedule

Position Type/Expected Hours of Work:

• This is a full-time, hybrid position, We come into the office on Mondays & Tuesdays.
• Shift: 9 hours/day – 5 days per week (Mon-Fri)
• Hours generally range from 8pm-5am (can vary due to daylight savings in the U.S.)

Office Location:

• Uttara, Dhaka, Bangladesh (Hybrid)

Salary Range:

• BDT 40,000 - 50,000 Monthly

Why we think you’ll love it here:

• Mobile bill
• Gym Membership
• Medical Insurance
• Festival bonus
• Performance Reward Bonus
• Gratuity benefit.
• Lunch/Dinner Facilities: Fully Subsidized
• Sound work-life balance - Regular working hours: 8 hours/day, 5 days a week.
• Friendly work environment. Flexible leave/vacation policy.
• A great learning opportunity.
• Opportunity to work with cross-cultural teams with the USA.
• Annual performance evaluation and increment.
• Semi-annual reflection opportunities - because growth is the name of the game
• Employee Drop Off - we’ve got your commute covered

Why Field Nation?

At Field Nation, we are breaking the barriers to work and enabling the gig economy. We’re a tech company that offers a web-based marketplace solution for buyers and sellers of contract services to simply connect, work, and manage their business. We look for collaborators, innovators, and problem solvers to join us in our common purpose of changing the way work gets done. We were named a Top Workplace by the Star Tribune in 2017, 2018, 2019 and a Top 150 Workplace in 2020, 2021 & 2022. We look to hire extraordinary people and provide them with extraordinary benefits.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.