Job Description
Who we are:
Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals who depend on us.
Why is this role important to Field Nation? The Onboarding Program Manager plays a critical role in driving the successful onboarding, activation, and long-term marketplace readiness of High Value Providers (HVPs) and Service Companies (SCs) on the Field Nation platform. This role is responsible for designing, managing, and continuously improving scalable onboarding programs that align provider business goals with Field Nation’s marketplace capabilities and operational standards.
As a strategic operational partner across teams, you will ensure providers are successfully activated, educated, engaged, and operationally prepared to succeed within the marketplace. The role combines program management, operational strategy, workflow design, and data analysis to improve onboarding efficiency and provider experience at scale.
What you’ll get to do:
Program Strategy & Onboarding Framework Development
- Design, build, and maintain scalable onboarding programs for Independent Providers and Service Companies.
- Develop structured onboarding frameworks supporting the full lifecycle, including verification, account setup, and marketplace readiness milestones.
- Continuously evaluate onboarding workflows to identify operational gaps, friction points, and scalability opportunities.
- Build operational playbooks, SOPs, and governance frameworks to improve consistency across initiatives.
Onboarding Program Execution
- Manage the end-to-end execution of onboarding initiatives for providers and service companies.
- Define onboarding milestones, timelines, deliverables, and activation goals.
- Monitor progression and proactively identify risks, delays, or provider engagement challenges.
- Coordinate onboarding priorities across internal teams to ensure alignment with operational standards.
Workflow Design & Automation
- Design and optimize onboarding workflows to improve efficiency and reduce friction for internal teams and providers.
- Identify and support automation opportunities, including automated triggers, status tracking systems, and reporting integrations.
- Partner with Product and Data teams to strengthen onboarding infrastructure and reduce reliance on manual processes.
Data, Reporting & Operational Insights
- Own operational visibility through reporting, dashboard development, and onboarding data analysis.
- Maintain dashboards focused on activation rates, verification timelines, and work order adoption trends.
- Translate onboarding data into strategic recommendations that support operational decision-making.
Communication & Enablement
- Develop and manage scalable onboarding communication strategies and frameworks.
- Create educational materials, provider guides, and onboarding resources to improve provider self-sufficiency.
- Collaborate with Provider Experience (PX) to implement in-product education and guided onboarding experiences.
You might be a good fit if you have:
Analytical & Technical Skills
- Strong analytical and problem-solving capabilities with experience in reporting tools like Tableau, Amplitude,App-script or Excel.
- Ability to build and interpret operational dashboards and performance metrics.
- Experience identifying data gaps and translating operational data into actionable business insights.
Program & Project Management
- Excellent organizational skills with experience managing multiple onboarding initiatives simultaneously.
- Ability to define timelines, milestones, and operational deliverables effectively.
- Strong process management and workflow design capabilities, including experience with operational playbooks.
Collaboration & Decision-Making
- Excellent written and verbal communication skills for presenting insights and updates to stakeholders.
- Strong cross-functional collaboration skills to drive alignment without direct authority.
- Ability to manage escalations professionally and make informed decisions in fast-paced environments.
Core Competencies
- Provider-centric mindset and strong operational ownership.
- Strategic thinking and a continuous improvement mentality.
- Adaptability in a fast-paced marketplace environment with high attention to detail.
Position Type/Expected Hours of Work:
- This is a full-time, hybrid position, We come into the office on Mondays & Tuesdays.
- Shift: 9 hours/day – 5 days per week ( Mon-Fri)
- Working hours generally range from 8pm-5am (can vary due to daylight savings in the U.S.)
Office Location:
- Uttara, Dhaka, Bangladesh (Hybrid)
Salary Range:
- BDT 80,000 - 120,000 (Monthly)
Why we think you’ll love it here:
At Field Nation, we believe great work deserves great support. Here’s a snapshot of the benefits designed to reward performance, support well-being and create an enjoyable workplace experience.
1. Compensation & Financial Rewards
Because hard work should feel like winning.
- Field Nation LLC Performance Reward – Because every citizen of Field Nation deserves a stake in the win!
- Festival Bonus – Celebrate the big festivals with some extra cheer (and cash!).
- Referral Bonus – Incentives for successful employee referrals.
- Gratuity – Honoring your long-term dedication
- Leave Encashment – Opportunity to encash unused annual leave balance at year-end.
2. Health & Wellness
Your body, mind, and family matter.
- Medical Insurance – Comprehensive health coverage for employees and their immediate family (spouse and children).
- Gym Membership – Stay fit, active, and energized.
3. Daily Operations & Office Perks
- Complimentary Lunch / Dinner – Because good work needs good food.
- Unlimited Tea & Coffee – Keep the energy flowing.
- Transportation – Helping you get to work hassle-free.
- Mobile Data Allowance – Allowances to ensure connectivity.
4. Professional Development
- Career Development Budget – Dedicated funds for professional learning and growth.
5. Culture, Events & Time Off
Fostering work-life balance and strong team connections.
- Work Model: Hybrid (2 days in-office, 3 days remote per week) – balance is key.
- Summer & Winter Field Weeks – Two annual team retreats to connect, collaborate, and recharge.
- Quarterly Team Outing Budget – Enjoy exciting activities and quality time with your team to bond, relax and celebrate together.
- Occasional Gifts – Surprises and gifts to celebrate milestones & welcome new faces.
- Leave Benefits:
- Paid Time Off – Take the time you need! Covers annual, casual, and sick leave so you can recharge and come back ready to shine.
- Hajj/Umrah Leave
- Maternity Leave
- Paternity Leave
Why Field Nation?
At Field Nation, we are breaking the barriers to work and enabling the gig economy. We’re a tech company that offers a web-based marketplace solution for buyers and sellers of contract services to simply connect, work, and manage their business. We look for collaborators, innovators, and problem solvers to join us in our common purpose of changing the way work gets done. We were named a Top Workplace by the Star Tribune in 2017, 2018, 2019 and a Top 150 Workplace in 2020, 2021 & 2022. We look to hire extraordinary people and provide them with extraordinary benefits.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
