Talent Delivery Specialist

Job Description

Who we are:

Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals who depend on us.

Why is this role important to Field Nation?

The Talent Delivery Specialist (TDS) plays a critical role within the Talent Delivery team, responsible for implementing talent recruitment strategies as designed by the Talent Advisor (TA) and/or Customer Success Executive (CSE). This role ensures that the “engine” of the program—the recruitment and talent vetting—is built to scale and performs perpetually at a high level. The TDS translates the TA/CSE’s client strategy into actionable workflows for the delivery team, ensuring complex coverage commitments are met. A proactive operational role, the TDS molds, monitors, and maintains talent pools and service territories with a critical eye, a pension for constant improvement, and an understanding of the field service technician. This position offers the chance to work in a fast-paced, high-growth environment where new ideas are encouraged, initiative is rewarded, and collaboration is a must. This role is part of the Bangladesh team and reports directly to the Manager, Talent Delivery.

What you’ll get to do:

• Work under the direction of the TA/CSE to develop best-practice recruitment strategies.
• Design and deliver custom networks as advised by the TA/CSE based on each buyer’s goals, going beyond standard approaches to creatively address unique needs.
• Analyze coverage gaps, talent shortages, or skill needs and build agile, scalable micro-strategies to close those gaps.
• Partner cross-functionally with Sales, Customer Success, Product, and Marketing to align efforts, drive adoption, and ensure customer success.
• Maintain a Marketplace Provider intra-team partnership with Network Development, Provider Onboarding, Provider Experience, and Marketplace Compliance to align internal or company initiatives, increase provider adoption and retention, and deliver value to our customers.
• Leverage data insights to guide decision-making and measure program performance, adjusting proactively to improve outcomes.
• Identify trends within recruitment campaigns to provide the “so what?” insights that help the TA/CSE shape future client consultations.
• Navigate ambiguity and think critically to identify solutions even when an immediate path is not clear, championing a solutions-first mindset.
• Organize programs and activities in accordance with the mission and goals of each recruiting effort.
• Contribute to the evolution of recruiting programs, testing and refining approaches that improve scalability and delivery effectiveness.
• Support the resolution of escalations and critical issues, serving as a key stakeholder in client success and experience.
• Maintain internal documentation and assets to support transparency, consistency, and learning across the team.
• Influence the ongoing development of talent delivery tools and product improvements based on buyer and provider feedback.

You might be a good fit if you have:

• Proven ability to work under pressure and handle complex operational situations in a fast-paced environment.
• Completion of at least 3 years in Undergraduate is strongly preferred.
• Fluent in English (speaking, reading, and writing, and conversational) as this role requires consistent communication with US team members, technicians and clients.
• Excellent written, verbal, and interpersonal communication skills to make a lasting impression on stakeholders.
• Previous US-based customer service, recruiting or sales experience.
• Ability to influence others to take action.
• Strong data analysis skills; ability to identify trending and quickly get to the “so what?”
• Solid problem-solving capabilities; thorough in root-cause analysis and determination.
• Collaboration skills that bridge cross-functional teams internally and externally.
• Excel in a team environment; ability to communicate well with a variety of personalities.
• Attention to detail and strong organizational skills.
• Experience in building scalable and repeatable processes.
• Committed to night shift hours.
• Driven self-starter that takes pride in exceeding expectations.
• High program acumen; fast learner for new management systems.
• Proficient in Excel—particularly formatting, shortcuts, and formulas.
• Experience with remote or international teams is a plus.

Position Type/Expected Hours of Work:

• This is a full-time, hybrid position, We come into the office on Mondays & Tuesdays.
• Shift: 9 hours/day – 5 days per week ( Mon-Fri)
• Working hours generally range from 8pm-5am (can vary due to daylight savings in the U.S.)

Office Location:

• Uttara, Dhaka, Bangladesh (Hybrid)

Salary Range:

• BDT 80,000 - 120,000  (Monthly)

Why we think you’ll love it here:

• At Field Nation, we believe great work deserves great support. Here’s a snapshot of the benefits designed to reward performance, support well-being and create an enjoyable workplace experience.

1. Compensation & Financial Rewards

Because hard work should feel like winning.

• Field Nation LLC Performance Reward – Because every citizen of Field Nation deserves a stake in the win!
• Festival Bonus – Celebrate the big festivals with some extra cheer (and cash!).
• Referral Bonus – Incentives for successful employee referrals.
• Gratuity – Honoring your long-term dedication
• Leave Encashment – Opportunity to encash unused annual leave balance at year-end.

2. Health & Wellness

Your body, mind, and family matter.

• Medical Insurance – Comprehensive health coverage for employees and their immediate family (spouse and children).
• Gym Membership – Stay fit, active, and energized.

3. Daily Operations & Office Perks

• Complimentary Lunch / Dinner – Because good work needs good food.
• Unlimited Tea & Coffee – Keep the energy flowing.
• Transportation – Helping you get to work hassle-free.
• Mobile Data Allowance – Allowances to ensure connectivity.

4. Professional Development

• Career Development Budget – Dedicated funds for professional learning and growth.

5. Culture, Events & Time Off

Fostering work-life balance and strong team connections.

• Work Model: Hybrid (2 days in-office, 3 days remote per week) – balance is key.
• Summer & Winter Field Weeks – Two annual team retreats to connect, collaborate, and recharge.
• Quarterly Team Outing Budget – Enjoy exciting activities and quality time with your team to bond, relax and celebrate together.
• Occasional Gifts – Surprises and gifts to celebrate milestones & welcome new faces.
• Leave Benefits:
• Paid Time Off  – Take the time you need! Covers annual, casual, and sick leave so you can recharge and come back ready to shine.
• Hajj/Umrah Leave
• Maternity Leave
• Paternity Leave

Why Field Nation?

At Field Nation, we are breaking the barriers to work and enabling the gig economy. We’re a tech company that offers a web-based marketplace solution for buyers and sellers of contract services to simply connect, work, and manage their business. We look for collaborators, innovators, and problem solvers to join us in our common purpose of changing the way work gets done. We were named a Top Workplace by the Star Tribune in 2017, 2018, 2019 and a Top 150 Workplace in 2020, 2021 & 2022. We look to hire extraordinary people and provide them with extraordinary benefits.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.