Job Description
First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.
Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.
Your Title: Product Owner
Your Location: Hybrid/Brazil HQ address - Nações Unidas 12901 - São Paulo - SP (required to go to the office once a week)
You Report To: Lead Product Owner
Must be able to speak English AND Portuguese fluently
Please share your resume in English
Learn more about our awesome Engineering team
About the Opportunity:
First Help Financial, voted and certified as a “Great Place to Work” for the fifth year in a row is seeking a is seeking a Product Owner to join our highly skilled and innovative team. As we enter a new phase of growth, we are driving multiple operational and strategic initiatives, including advancements in AI-driven solutions.
We are looking for a Product Owner who can lead technology-driven initiatives within the auto finance and loan servicing space. This role requires strong experience in Agile and Scrum practices, the ability to collaborate effectively with cross-functional teams, and a solid understanding of delivering customer-centric products. Experience in financial services or lending is highly preferred.
You will play a key role in shaping product strategy, defining requirements, and ensuring successful delivery by bridging business needs with technical execution. Prior experience as a Business Analyst or in a similar role will be beneficial.
Your duties include, but are not limited to:
- Partner with Subject Matter Experts, operational leaders, and business users to develop a deep understanding of product features, workflows, and business needs.
- Collaborate with product, design, and engineering teams to define and evolve product strategy in the auto finance and loan servicing domain.
- Own and manage the product backlog, ensuring priorities align with business goals and customer impact.
- Write clear, actionable user stories with well-defined acceptance criteria.
- Facilitate backlog grooming, sprint planning, and other Agile ceremonies to drive efficient delivery.
- Act as the primary liaison between stakeholders and engineering teams, ensuring clarity, alignment, and timely decision-making.
- Translate complex business requirements into scalable technical solutions.
- Monitor product performance, gather feedback, and continuously iterate to improve outcomes.
- Work closely with Product Management during the initial 6 to 12 months to ramp up on domain and product knowledge, then take ownership of specific product areas.
What you bring:
- 4+ years of experience as a Product Owner or in a similar role.
- Bachelor’s degree required (Computer Science or related field preferred).
- Strong track record of delivering complex, high-impact products.
- Experience working with cross-functional teams in Agile environments.
- Proven ability to create high-quality user stories, acceptance criteria, and product documentation.
- Strong understanding of business process mapping, user flows, and system interactions.
- Hands-on experience with tools such as Jira or similar backlog management tools.
- Excellent stakeholder management and communication skills.
- Ability to thrive in a fast-paced, evolving environment and handle ambiguity.
- Data-driven mindset with the ability to define and track success metrics.
- Prior experience in financial services, lending, or fintech is preferred.
- CSPO or equivalent Agile certification is highly desirable.
FHF Benefits:
- Great Perks – We offer generous salaries, monthly lunches, a robust employee recognition and talent development program to enhance your career with us.
- Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
- Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.
Diversity and Inclusion
FHF is committed to building a culture that respects and embraces all walks of life, inclusive of gender, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.
