Job Description
About the role:
Forter’s Fraud and Abuse product team is at the heart of developing Forter’s core offering, enabling businesses to make trust decisions about their customers through the customer journey. We are looking for a Senior Product Manager based in New York City(hybrid) to join our Offerings Group.
This is a unique opportunity to lead an offering from end-to-end, developing new features alongside our R&D teams (Engineering and Analytics), building the narrative and packaging alongside our Marketing team, and gathering direct feedback from our GTM teams and customers globally on their needs.
What you’ll be doing:
- Roadmap & Execution Tracking: Work closely with the Fraud and Abuse Director (based in Tel Aviv) to shape the product roadmap. You will accompany Engineering teams in the execution of ongoing projects, ensuring they are finalized on time and meet all business requirements.
- Feature Release Leadership: Lead the end-to-end release process for new features and capabilities. This includes everything from internal training to monitoring initial adoption and feedback.
- Market Feedback Loop: Gather real-time insights from the global market and GTM teams to inform our product strategy and identify new opportunities for innovation in the fraud and abuse space.
- GTM Enablement & Deal Support: Act as the primary product point of contact for Sales and Customer Success teams. You’ll support complex deals from a product perspective, helping to translate customer needs into technical possibilities.
- Collateral & Material Creation: Develop the “connective tissue” between product and sales. Alongside the Product Marketing team, you’ll create GTM materials, product one-pagers, and enablement documentation that help our teams articulate the value of our Fraud and Abuse solutions.
What you’ll need:
- Experience: 5 + years of Product Management experience in e-Commerce or B2B SaaS for retailers, with a deep understanding of loyalty systems, LTV growth, Customer Experience and/or the technical logic behind refunds and coupons.
- Communication: Proven ability to effectively communicate (written and verbal) to both technical and non-technical audiences.
- Organizational Prowess: A “get-it-done” attitude with the ability to track multiple projects simultaneously across different time zones.
- Collaboration: A natural ability to build relationships. You’ll be the face of the product team for our New York office while maintaining a tight-knit partnership with the team in Tel Aviv.
- Technical And Analytical Curiosity: While you don’t need to be an engineer, you should be comfortable diving into data, understanding APIs, and learning the “why” behind fraud patterns.
- Self-Starter Mentality: Since your direct manager is in a different time zone, you must be comfortable working with a high degree of independence and taking initiative.
About us:
Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it’s not about what is being purchased, nor where— but who is behind the interaction.
The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.
Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:
- Great Place to Work Certification (2021, 2022, 2023)
- Fortune’s Best Workplaces in NYC (2022, 2023 and 2024)
- Forbes Cloud 100 (2021, 2022, 2023 and 2024)
- #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
- Anti-Fraud Solution of the Year at the Payments Awards (2024)
- SAP Pinnacle Awards “New Partner Application Award” (2023)
- Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)
Life as a Forterian:
We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we’ve raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We’re on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.
At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn’t match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.
Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.
If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
Benefits:
- Competitive salary
- Restricted Stock Units (RSUs)
- Matching 401K Plan
- Comprehensive and generous health insurance, including vision and dental coverage
- Home office allowance
- Generous PTO policy
- Half day Fridays
Hybrid work:
At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.
*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.
Salary Range: $168,000 - $208,000 annually + bonus + equity + benefits
The referenced salary range is based on the Company’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, and skill level.
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