Job Description
Company Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
Job Description
Freshworks is looking for a Senior Commercial Counsel to join our growing global legal team and play a critical role in supporting our North America business. In this role, you’ll serve as a strategic legal partner to revenue and operations leaders, owning complex commercial transactions and helping scale contracting processes in a fast-growing SaaS company.
You’ll work closely with Sales, Channels, Customer Success, Finance, and other cross-functional teams to enable deals, manage risk, and support continued growth — all while delivering practical, customer-friendly legal guidance. This role reports to the VP of Legal and offers meaningful visibility, autonomy, and impact.
This is an excellent opportunity for an experienced commercial attorney who enjoys being close to the business, thrives in high-velocity environments, and wants to help shape how legal supports scale.
What You’ll Do
Own Complex Commercial Transactions
- Lead the drafting, review, and negotiation of a wide range of commercial agreements, including enterprise SaaS, channel and reseller, marketplace, professional services, vendor, and data protection agreements.
- Support high-value, non-standard, and strategic deals with a strong balance of risk awareness and business pragmatism
Act as a Strategic Business Partner
- Serve as a trusted advisor to Sales, Channels, Customer Success, Sourcing, and other stakeholders on deal structure, risk trade-offs, and contracting strategy
- Provide clear, practical guidance that enables the business to move quickly and confidently
Scale Legal Processes
- Build, refine, and maintain commercial templates, playbooks, and workflows that improve efficiency, consistency, and speed across North America.
- Partner with Deals Desk, Finance, and Operations to streamline contracting and support predictable deal execution
Collaborate Globally
- Work closely with legal colleagues across regions to ensure alignment on commercial standards, policies, and best practices
- Share knowledge and help drive consistency while remaining responsive to local business needs
Advise on Compliance & Risk
- Stay current on relevant legal and regulatory developments related to IP, data privacy, security, and commercial contracting
- Apply legal insight in a practical, business-oriented way across multiple jurisdictions
Please note this is a hybrid role with onsite expectations of 3x/week (Tuesday - Thursday) from our San Mateo, CA headquarters.
Qualifications
- 8+ years of experience as a transactional attorney, ideally in-house at a SaaS or technology company and/or at a leading law firm
- Deep experience negotiating and advising on SaaS agreements, partner and channel contracts, vendor agreements, DPAs, and professional services agreements
- Strong working knowledge of commercial contracts, intellectual property, and data privacy regulations, with the ability to translate legal risk into actionable business advice
- Proven ability to manage multiple priorities, handle ambiguity, and operate independently in a fast-paced environment
- Excellent communication skills and comfort collaborating with senior stakeholders across functions and time zones
- Track record of building strong cross-functional relationships and operating as a solution-oriented partner
- JD from an accredited U.S. law school and active license to practice law in California
Additional Information
Please note this is a hybrid role with onsite expectations of 3x/ week (Tues - Thurs) from our San Mateo, CA headquarters.
The annual base salary range for this position is $161,000 - $200,000 USD. This role is also eligible for a target bonus.
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
