Job Description
Company Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.
Fresh vision. Real impact. Come build it with us.
Job Description
Why This Role Exists:
Freshworks has historically managed US technical revenue accounting through external consultants. As our deal complexity has grown, so has the need for a permanent senior, in-house owner. We are bringing this function fully in-house, and this is that first in-house hire.
This is a high-visibility, individual contributor role reporting directly to the Senior Director of Revenue Accounting. You will spend about 80% of your time on deep, technical work (research, judgment, contract architecture, and documentation) and roughly 20% on operational close workflows tied directly to the policies you own.
The Technology Edge:
We are committed to modernizing our revenue accounting workflows. We are currently introducing Klarity AI into our contract review process and this role will have the opportunity to guide this implementation — defining the workflows and auditing the outputs. This ensures our contract review process scales efficiently, allowing you to focus your time on high-impact technical analysis and cross-functional advisory.
What You’ll Own:
- Technical Accounting Leadership: Own ASC 606 analysis for complex SaaS arrangements (SSP, contract modifications, variable/usage-based consideration). You write the memos, set the policy, and own the conclusions.
- Real-Time Deal Support: Partner closely with Legal, Deal Desk, and Sales Ops during active contract negotiations to evaluate revenue implications early and help structure non-standard deals.
- Modernized Close Ownership: Support the technical accounting aspects of month-end and quarter-end close, helping transform them into repeatable, automated, and audit-ready workflows.
- Systems Evolution: Help guide the integration of automation tools and optimize existing systems like NetSuite ARM and Salesforce to scale the revenue function
Qualifications
- SaaS Expertise: 8+ years in revenue/technical accounting, with deep ASC 606 expertise. In-house experience at a fast-growing software company is highly valued here.
- Documentation Muscle: A proven track record of drafting technical accounting memos and operationalizing complex policy from scratch.
- Comfort with “Deep Work”: You genuinely enjoy diving into ambiguous revenue scenarios, multi-option research, and building structure where it doesn’t yet exist
- Cross-Functional Influence: Experience sitting at the table with Legal and Sales Ops as a business partner, not just a downstream reviewer.
- Background: A Big 4 background is a great plus, but your practical, hands-on SaaS revenue experience is what matters most.
Additional Information
Please note this is a hybrid role with onsite expectations of 3x/week (Tues - Thurs) from our San Mateo, CA headquarters.
The annual base salary range for this position is $170,000 - $223,000. This role is also eligible for a target bonus.
Compensation is based on a variety of factors, including but not limited to location, experience, job-related skills, and level.
Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter benefits, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
