Manager, Key Accounts

Job description

We partner closely with Key Account Executives (KAE’s) to grow strategic accounts, the Account Management team drives customer engagement, strengthens relationships, and supports business expansion through customized solutions and strategic insights. This role is integral to the Production and Media team ensuring that key accounts receive the attention and strategic guidance needed to thrive.

Your Next Challenge:

• Key point of contact for strategic clients across Broadcast, Film/TV, Studio, Streamer and Production industries ensuring a consistent level of engagement and satisfaction
• Partner with KAEs to identify and implement strategic growth opportunities, develop robust account plans, support customer meetings, and deliver follow-ups
• Analyze gaps within existing deals to mitigate revenue loss and enhance client engagement and growth of account
• Support contract renewals and committed spend ensuring seamless negotiation and deal execution
• Oversee project level discovery, meetings, quotes, ALC orders, and delegating tasks to Customer Support Associates (CSA’s) where appropriate
• Lead the KAM/AM sales team through use of effective communication, coaching, and feedback to ensure team consistently meets and/or exceeds established revenue targets and KPIs.
• Ensure consistent use of CRM (Salesforce) and customer data platforms to deliver world-class client management at scale.
• Oversee end-to-end KAM / AM and customer workflows providing guidance on efficiency and best practices
• Lead by example and serve as a role model for other KAM’s, demonstrating best practices and cross-collaboration working with other Getty Images depts: Finance, Marketing, Sales Operations etc. to support team goals
• Contributes as a team member of the Sales Management Team in developing strategies and tactics to achieve regional sales goals

What You’ll Need:

• Proven sales and account management experience in a fast-paced environment. Experience working with Broadcasters, Film/TV studios, streamers, and production companies.
• Knowledge of Getty Images products, services, websites, data systems and other reporting applications
• Minimum of 5 years relevant and/or management experience in this field
• Demonstrated ability to work in an environment of change and manage multiple projects with strong organizational skills
• Proven success in increasing business revenue within existing accounts
• Ability to build cross-functional relationships that drive revenue growth
• Comfortable conducting outbound proactive efforts and onboarding of new clients, including in-person presentations, virtual sales, and industry event engagements
• Proficient knowledge of all MS Office tools and relevant software applications

$99,000 - $150,000 a year

Sales roles at Getty Images are compensated based on a number of factors, including but not limited to: qualifications, skill level, demonstrated expertise, certification, business requirements, requirements for the position, geographic location, and level of responsibility relative to the position requirements. Given these factors and others, the starting base pay range for this position can be quite broad, typically from $99,000- 150,000 USD. The company reserves the right to modify this pay range at any point in the future. Getty Images is committed to the health and well-being of its employees and benefits for full-time permanent employees may include participation in the company incentive program, equity, and benefits package which is inclusive of medical, dental, vision, 401(k) match, paid company holidays and time off, and paid parental leave. Visit our career site to learn more about our career opportunities and Diversity & Inclusion commitments.

The Sales team works to grow our customer base across all regions by understanding how visual content plays a part for our customers’ businesses—and how our products and services can help them overcome challenges, elevate their message, and achieve their goals.

There’s a story in every picture, a narrative in every frame.

We believe in the power of visuals. As a leading visual content creator, our three brands–Getty Images, iStock, and Unsplash–offer a full range of content solutions to meet the needs of any customer, whatever their size, location, or budget. Whether the goal is commercial or philanthropic, revenue-generating or society-changing, market-disrupting or headline-driving, our visuals help any brand, business, or organization communicate more effectively with their target audience and urge them to action. In other words, we know how powerful an image or video can be—and that it can move the world.

Working at Getty Images

Our goal is to be one of the best places to work globally, which means we’re dedicated to providing experiences and resources that allow you to do your best work. Foundational to our culture are our Leadership Principles, which are the shared values that guide how we come together to do our work. We raise the bar and collectively bring solutions while exercising trust, transparency, and care. We actively reject biased behavior and are inclusive of different voices, perspectives, and experiences. We focus on our customers and deliver on our commitments and commercial goals.

We foster a collaborative and supportive environment that prioritizes delivering results efficiently and using time wisely, so that all employees can achieve balance between commitments to the company and health and well-being in our lives. We value the importance of rest and recovery ranging from company-paid holidays to time away from work.Our flexible time off policy is above industry standard. We offer premier benefits with options including above-market competitive medical, dental, vision, health plan savings accounts, life and disability plans, global employee assistance programs, legal, pet, home, and auto coverage at preferential group rates and discounts, as well as retirement and financial education and tools. Full-time employees working at least 25 hours per week are eligible for these programs and health benefits on the 1st of the month following their date of hire.

Getty Images Holdings, Inc is a publicly traded company, and its common stock is listed on the New York Stock Exchange under the symbol “GETY”. You may be eligible to participate in our Employee Stock Purchase Plan, which allows employees to purchase company stock at a 15% discount to market.

Our employees’ growth, development, belonging, and engagement are important investments. We offer learning experiences ranging from leadership development, diversity and inclusion training, mentoring programs, a high potential program, and professional and skills development. We prioritize staying connected in our hybrid-working world and encourage participation in global morale events and local gatherings, as well as finding community in one or more of our Employee Resource Groups. Learning about our business is paramount, and our open and transparent culture means you’ll have direct access to experts and senior leaders via open forums, all hands, and content hours.

Getty Images believes that diversity is critical to our success in moving the world and is committed to creating an inclusive, mutually respectful environment that celebrates diversity. We seek to hire based on merit, competence, performance, and business needs. Getty Images is an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.