Glia

We provide an AI platform for intelligent banking interactions. Our goal is to help build stronger communities through better banking experiences. We serve over 700 banks and credit unions in all 50 U.S. states with AI Contact Center Software. Our platform combines AI, human agents, voice, and digital tools to improve efficiency and customer experience, making teams over 50% more productive.

Our main offerings include the AI for All™ suite. This suite automates customer service and improves results for agents, managers, and executives. It includes self-service tools, reporting, and Virtual Assistants. Our ChannelLess® Architecture brings together voice and digital communication on one AI-powered platform, ensuring continuous customer experiences. Glia Voice adds AI to interactions with virtual assistants, agent CoPilots for workflows, automated routing, cognitive quality management, and AI-Powered Forecasting. Glia Digital manages chat, SMS, and web interactions, offering AI self-service, agent assist, high-touch support, and advanced messaging. Since our founding in 2012, we’ve handled over 10 billion interactions.

Our purpose is to help build thriving communities through banking interactions, with customer service at the core of our mission. We live by our CCHAMP values: Collaborate, Challenge, Master, and Persevere.

Collaborate: We work as a team and share our successes. We focus on working together across departments and mentoring each other.

Challenge: We encourage open debate and speaking up, valuing good ideas more than hierarchy to find the best solutions.

Master: We are curious and always learning, aiming to master our skills and deliver excellent, impactful solutions.

Persevere: We see difficult and complex situations as opportunities. This helps us innovate and unite our team to deliver unique solutions.

We have a team of 201-500 employees. Our culture is shaped by our CCHAMP values: Collaborate, Challenge, Master, and Persevere. We encourage our team members, Glianeers, to work hard, communicate openly, and support each other and our clients. Our work environment is fast-paced and focused on growth, with an emphasis on open discussion and continuous learning.

A 2024 study found that 89% of our employees consider Glia a great place to work. The survey also showed that 99% feel welcome, 95% are entrusted with responsibility, and over 90% believe management is competent, honest, and ethical. Our employees come from 35 countries and speak 18 languages in our offices. We support remote collaboration and offer flexible working options, including office, hybrid, or fully remote.

We offer competitive salaries, compensation, and Glia stock options. Our employees receive comprehensive healthcare coverage, including medical, dental, and vision plans, and unlimited paid time off. We support professional development with training, courses, conferences, and books, and provide necessary tools and equipment.

Additional benefits include sports compensation, reimbursement for therapy and counseling sessions, and generous referral bonuses. We host various team events, such as annual employee awards and internal hackathons. Employees can choose office, remote, or flexible work arrangements.