Job description
We believe conversations will become the #1 way to shop.
At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.
Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.
To win, we focus relentlessly on:
Quality: conversations that feel authentic and on-brand.
Experience: effortless shopping from chat to checkout.
Re-engagement: personal, 1-1 dialogue instead of noisy marketing.
The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.
Join us to make Conversational Commerce real.
🧠 About the Decision Intelligence Team
At Gorgias, we believe that great decisions are a competitive advantage. The mission of the Decision Intelligence team is to enable faster, smarter, and more meaningful decisions across the company.
We build and power the Gorgias Decision Engine — our integrated system combining infrastructure, data, context, decision products, and AI capabilities. It allows teams to access insights, automate workflows, and operate with clarity.
Our engineering team is structured around three layers:
Data Infrastructure – pipelines, storage, orchestration
Context Layer – dbt models, semantic layer, metrics, company knowledge
AI Engineering – LLM agents, integrations, knowledge tools, workflow automations
Our flagship product, Cortex, gives any Gorgias employee instant access to deep company knowledge through natural language. It showcases what’s possible when structured data and domain context meet well-designed AI systems.
We’re hiring an AI Engineer to help us scale the impact of Cortex and build the next generation of internal AI tools.
🚀 What You’ll Do
As an AI Engineer, you’ll play a central role in evolving Cortex and building internal AI-powered applications that drive decision-making and efficiency across Gorgias.
You will:
Design and build AI applications using foundation models (Anthropic, Gemini, OpenAI) layered with our internal data and context
Expand Cortex: enhance capabilities, improve accuracy, and integrate into internal tools (Slack, web apps, internal dashboards)
Build and maintain LLM agents and automation workflows that improve access to insights and reduce manual work
Write detailed instruction sets to guide agent behavior across a wide range of tasks
Design interaction layers for agents, including UI/UX components, streaming responses, and human-in-the-loop control
Build internal systems to evaluate agent performance, track reliability, and identify improvement opportunities
Support internal teams in adopting and iterating on AI tooling across their workflows
🔍 Who you are
You have 2+ years of experience in software engineering, with strong Python skills
You’ve built applications using LLMs via APIs or open-source frameworks (e.g. LangChain)
You move fast and adapt quickly — you keep up with changes in the AI space and love building things that ship
You think in terms of value and iteration: ship → learn → improve
You’re comfortable working with data models, querying databases, and structuring input/output for AI systems
You stay organized, prioritize well, and can move between projects with clarity and focus
⚙️ Technical Environment
Python, ReactJS
LangChain, LangGraph / OpenAI APIs
Airbyte, dbt, BigQuery
Slack integrations, internal tool frameworks
Light front-end work (optional, depending on your skills)
✨ Nice to Have
Experience with AI evaluation frameworks or measuring agent reliability
Familiarity with building Slack bots, browser extensions, or internal integrations
🛠 Our Current Stack
AI Engineering: LangChain / LangGraph
Observability: Datadog, LangSmith
Backend: Python
Data: BigQuery, dbt
Infrastructure: GCP, LLM providers
CI/CD & Infra: GitHub Actions, Terraform, ArgoCD
Project Management: Linear, Notion
Company Benefits and Perks
🏖️ 5-week vacation plus 2 weeks RTT
🤕 Paid sick leave
🌏 6 weeks full remote/year
🧸 Paid parental leave (16 weeks)
🚊50% of public transportation reimbursed
💻 MacBook Pro
🍽️ Personal credit card to buy lunches (we use Swile)
🏥 We provide private health insurance (we use GAN)
💆🏻♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)
📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!
AI at Gorgias
At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.
The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.
We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.
AI use in Recruiting at Gorgias
We use AI tools to assist in managing and assessing applications, with human oversight at every stage.
Diversity & Inclusion at Gorgias
We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.
If you need accommodations during the application or interview process, please contact us at [email protected].
