Job Description
We believe conversations will become the #1 way to shop.
At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.
Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.
To win, we focus relentlessly on:
Quality: conversations that feel authentic and on-brand.
Experience: effortless shopping from chat to checkout.
Re-engagement: personal, 1-1 dialogue instead of noisy marketing.
The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.
Join us to make Conversational Commerce real.
About the Role
We are looking for a driven and adaptable Business Development Representative (BDR) to help accelerate our outbound pipeline growth. As one of the first touchpoints for prospective customers, primarily Mid-Market to Enterprise accounts, you will be responsible for initiating conversations, identifying qualified opportunities, and leveraging our AI-enabled sales systems to optimize outreach.
The ideal candidate is a fast learner, thrives in a dynamic environment, and brings strong communication skills, curiosity, and a collaborative mindset. This is an exciting opportunity to join a growing team and make an immediate impact on revenue generation.
What You’ll Do
Execute outbound prospecting strategies to generate qualified pipeline from Mid-Market to Enterprise prospects.
Leverage AI tools, automation systems, and sales technology to improve outreach efficiency and personalization.
Research target accounts to identify key stakeholders and craft tailored messaging that resonates with their needs.
Qualify inbound interest when needed, ensuring seamless handoff to the Sales team.
Collaborate closely with Sales, Marketing, and RevOps to refine targeting, messaging, and lead quality.
Maintain accurate activity tracking and documentation in the CRM (HubSpot preferred).
Provide insights on prospect trends, competitive signals, and campaign performance to improve team processes.
Represent the company with professionalism and strong business acumen in every interaction.
Who You Are
1 to 2 years of experience in sales development, business development, or a related outbound role (B2B SaaS experience preferred but not required).
Strong professional communication skills with the ability to engage executives confidently.
Strong understanding of outbound prospecting fundamentals and an interest in becoming an expert in pipeline generation.
Coachable, curious, and motivated to exceed performance goals.
Adaptable, able to work quickly, shift priorities, and thrive in a fast-changing environment.
Collaborative team player with experience contributing in group settings (for example, prior work teams, sports teams, volunteer leadership, etc.).
Familiarity with CRM systems (HubSpot preferred) and sales enablement tools.
Nice-to-Have Skills and Competencies
Experience in B2B SaaS or other outbound sales environments.
Background in high-ownership or high-effort environments (volunteering, sports teams, hospitality, etc.).
Self-starter with a grinder mentality, someone who takes initiative and pushes through obstacles.
Perks and Benefits
🏖️ 5-week vacation
🤕 Paid sick leave
🌏 6 weeks full remote/year
🧸 Paid parental leave (16 weeks)
💻 MacBook Pro
🍽️ Personal credit card to buy lunches
💆🏻♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)
📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!
AI at Gorgias
At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor & others) and an annual L&D budget to explore new ones.
The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.
We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.
AI use in Recruiting at Gorgias
We use AI tools to assist in managing and assessing applications, with human oversight at every stage.
Diversity & Inclusion at Gorgias
We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.
If you need accommodations during the application or interview process, please contact us at [email protected].
