Job Description
Who are Heidi?
Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care.
We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages.
Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare.
Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others.
We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era. Ready for the challenge?
The Role
As a Clinical Associate you will support the customer success efforts of our clinical AI products for our Japan based customers, by providing our users with detailed & precise templates to assist with their document generation on Heidi as well as generating written & video content for our website.
You’ll work closely with both our Medical Knowledge (MK) and Business teams.
What you’ll do:
Use your clinical knowledge to design and customise specialised note & document templates upon request by clinicians and the MK & Business teams,
Transform clinical notes and documentation examples provided by our users, into meticulously crafted templates that are compatible with Heidi,
Collaborate with users to optimise & enhance their existing templates, to help them to achieve their desired outputs,
Write content for our website and film short videos demonstrating how Heidi’s templates can be used by different clinicians working in a broad range of environments,
Develop a deep understanding of our product and how our clients use Heidi in their practice, and
Provide exceptional customer support to our users, by promptly addressing inquiries, and efficiently triaging and resolving issues.
What we’ll look for:
Native or fluent Japanese language skills and fluent English language skills required (both written and verbal),
Early career experience in nursing, allied, mental health - keen to start a career in healthtech with a focus on AI and content,
Have at least 30-38 hours of availability per week (hybrid/remote), ideally based on the Australian East Coast and/or in Singapore. Preference will be given to candidates with full-time availability,
You are action-oriented and hands-on, capable of both strategic thinking and operational delivery,
Demonstrated ability to work cross-functionally, value feedback, and lead through influence rather than hierarchy,
You iterate quickly, adapt to setbacks, and find creative paths to results,
Prior experience or knowledge of online content creation (blogs, videos) & SEO is advantageous, but not required,
Prior experience with software tools like Notion, Loom, ChatGPT, Intercom and basic understanding of coding languages like HTML, JS, Python are advantageous, but not required, and
Research background with evidence based clinical case studies which have been published is a desirable bonus.
What do we believe in?
We create unconventional solutions to difficult problems and we build them fast. We want you to set impossible goals and make them happen, think landing a rocket but the medical version.
You’ll be surrounded by a world-class team of engineers, medicos and designers to do your best work, inspired by our shared beliefs:
We will stop at nothing to improve patient care across the world.
We design user experiences for joy and ship them fast.
We make decisions in a flat hierarchy that prioritizes the truth over rank.
We provide the resources for people to succeed and give them the freedom to do it.
Why you’ll flourish working with us 🚀?
Flexible work with a hybrid environment.
Additional paid day off for your birthday and wellness days.
Discounted corporate gym memberships.
A generous personal development budget of $500 per annum.
Learn from some of the best engineers and creatives, joining a diverse team.
Become an owner, with shares (equity) in the company, if Heidi wins, we all win.
The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups.
If you have an impact quickly, the opportunity to fast track your startup career!
Help us reimagine primary care and change the face of healthcare around the world.
