About Hellotext
We offer a 24⁄7 sales automation platform for growing retailers. Our platform brings together customer communication from channels like WhatsApp, SMS, and Instagram DMs. We monitor customer behavior for buying signals, such as cart abandonment, repeat views, or inactivity, and then send personalized messages.
All customer chats are centralized into a single workspace, which includes customer history for context. We use AI-powered Playbooks—these are pre-built automation flows that analyze purchase, browse, or churn signals to determine the right message and timing. For example, our Playbooks can help with:
- AI Cart Saver
- Browse Recovery
- Smart Recommender
- Complete-the-Look
- Cross-Sell Driver
- Price-Drop Pouncer
- First-Purchase Driver
- Back-in-Stock Pounce
- Welcome Booster
- Lead capture
- Loyalty programs
- Post-purchase support (like Return & Exchange Helper and Order-Update Delight)
Our Playbooks are proactive, highly personalized, and support easy seasonal campaigns, removing the need for manual targeting. A multi-agent system continuously prioritizes Playbooks and manages how often each customer receives messages.
Our platform also includes an Inbox feature where AI sorts customer inquiries and sends them to human agents when necessary. This provides a single view of all customer messages from WhatsApp, Webchat, Instagram DM, and Facebook, along with performance and response metrics. Other features include automatic customer segmentation, audio messages, scheduled campaigns, custom flow creation, profile deduplication, suggested answers, and client import. We specialize in SMS, mobile, WhatsApp, and e-commerce marketing.
Team & Culture
We are a small team of 1-10 employees.
Frequently Asked Questions
Hellotext provides a 24⁄7 sales automation platform that unifies customer chats, identifies buying signals, and sends personalized messages to drive revenue for growth-minded retailers.
The platform unifies customer messages from channels including WhatsApp, SMS, Instagram DMs, Webchat, and Facebook into a single inbox.
AI-powered Playbooks are pre-built automation flows that watch shopper behavior for purchase, browse, or churn signals. They decide when and what to send, delivering hyper-personalized and proactive messages to recover carts, re-engage visitors, recommend products, and build loyalty.
The unified inbox provides instant access to customer history, including past conversations, orders, and behavior. It also tracks performance and response metrics for team activity.
Hellotext was founded in 2023.
Hellotext is active in the Sms Marketing, Sms Sass, Mobile Marketing, Sms Vas, Whatsapp Marketing, Ecommerce Marketing, Ecommerce, and Growth Marketing markets.
Hellotext has 1-10 employees.
Hellotext hires globally with a remote-first approach, allowing employees to work from anywhere.
Hellotext is not actively hiring at the moment. Check back later for new opportunities.
Yes, Hellotext is a remote-first company.
Hellotext's website is www.hellotext.com .
You can find Hellotext on X (Twitter) , Facebook , and LinkedIn .
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Project: Career Search
Rev. 2026.2
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