Job description
***This position is Remote***
Job Summary
This position is responsible to plan, execute, and oversee the project management activities related to the implementation of Henry Schein practice management Enterprise software and services to customers including mid-size to large group practice locations in private, public and government sectors.
What you will do
Plan, lead, organize and control projects from beginning to end
Serve as a primary point of contact for both internal and external customers during all phases of the implementation project to achieve defined success, including the recognition and handling of escalated customer issues. Set appropriate customer expectations
Ensure timely and effective customer service expectations are met and/or exceeded at all times
Overall responsibility for quality of deliverables
Overall responsibility of deliverables according to project timelines in order to ensure revenue recognition according to forecast
Lead “Current State and Future state” consulting assessments around functionality and/or processes
Communicate with C-Level management both internally and externally
Manage multiple/simultaneous implementation projects Resolve advanced customer escalations
Track all correspondence and completed tasks to provide accurate record of account/project history
Professionally establish strong working relationships with other people and teams
Advanced professional experience with both client/server and cloud based (SaaS) applications and services
Advanced professional experience with regulatory compliance and requirements including HIPAA
Expert level experience with project management. Responsible for providing Engagement Managers and/or clients with updated implementation plans, which may include project schedules, project plans, benchmark metrics, communications documents, etc.
Recognize and provide input into process improvement
May participate in special projects or other duties as assigned
Responsible to work toward and assist in the achievement of individual, team, department, and company goals
Travel/Physical Demands
- Travel typically less than 10%. Office environment. No special physical demands required.
Qualifications
Must have:
Typically 5 to 7 or more years of increasing responsibility in terms of any applicable professional experience.
Excellent customer service skills
Excellent organization skills
Excellent ability to professionally understand and diffuse stressful situations
Excellent computer skills including Microsoft Office applications, CRM, SaaS applications, and internet browsers
Excellent technical skills including (Network configurations, WANs, Citrix, Virtual Server, 3rd party ISPs, Windows SQL Server, hosted solutions, etc.)
Excellent verbal and written communication skills including both inbound and outbound phone calls
Excellent documentation skills
Professional appearance and presentation skills required
Practice management software and services including Henry Schein solutions experience preferred
Project management experience and/or certifications (CAPM, PMP, Project+, etc.) required
Nice to have:
- Typically a Bachelor’s Degree or global equivalent in related discipline. Master’s degree or global equivalent a plus. May hold one or more industry certifications; professional certification may be required to advance.
The posted range for this position is $80,000-$92,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a target bonus not reflected in the posted range.
What you get as a Henry Schein One Employee
- A great place to work with fantastic people.
- A career in the healthcare technology industry, with the ability to grow and realize your full potential.
- Competitive compensation.
- Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Sick Leave (if applicable), Paid Parental Leave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.
About Henry Schein One
Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience.
Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.
One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah. To learn more, click here: 2022 Best Companies To Work For | Henry Schein One
Henry Schein, Inc. and Henry Schein One, LLC are Equal Employment Opportunity Employers and do not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
Unfortunately, Henry Schein One is not currently hiring individuals residing in Alaska, Delaware, Hawaii, Louisiana, Nebraska, North Dakota, Rhode Island, South Dakota, Vermont, West Virginia, Washington DC, or Puerto Rico and other US Territories.
