Job Description
We are looking for a Collections Specialist to help us with the collection process of our customers worldwide, working closely with our customers, Account Executives, Customer Success Managers and Billings. In addition, you will assist in facilitating the onboarding of customers, billing set-up and cash applications in a constantly changing environment with the goal of reaching established targets and results. In line with Hootsuite’s distributed workforce strategy, our flexible work arrangement, this role is open to applicants located in Bucharest, Romania. In this role, you will report to the Manager, Accounting Operations.
WHAT YOU’LL DO:
- Establish relations with customers to collect payment while maintaining quarterly targets
- Resolve collection disputes utilizing appropriate leverage and procedures to successfully influence payment
- Develop strategies and provide recommendations on actions for escalated cases related to customer disputes and non-responsive customers
- Work with the Sales and Customer Success teams to jointly support the customer in any concern that could put timely payment at risk
- Efficiently communicate with Hootsuite’s billing department
- Review amounts recommended to be uncollectible
- Manage reconciliation of accounts and customer records
- Support the Sales Organization with onboarding of new customers
WHAT YOU’LL NEED:
- Understanding of billing, collections and receivable procedures
- Proficient in MS Excel
- Experience with Zuora, Zendesk, Netsuite, and Salesforce is a plus
- Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
- Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
- Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
- Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects
WHO YOU ARE:
- Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
- Curious. You are always learning and seeking ways to make things better.
- Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
- Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
In all we do, our six guiding principles light the way:
Step Up: Dare to go beyond the expected to achieve greatness. #StepUp
One Team: Make Hootsuite a place we soar together by respecting each other’s individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
#LI-IA #LI-Hybrid
Use of AI in Hiring
Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and / or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our Careers Privacy Policy.
