Job Description
The short version
HouseAccount is a home services marketplace. We have two users: homeowners who need work done and service providers who do the work. Every interaction between them runs through us. We’re honest enough to tell you: the user-facing experience is where we need the most help. That’s what this role is.
You’ll own everything both sides of the marketplace touch. The homeowner is finding a provider, booking a job, and deciding whether to come back. The provider getting matched, showing up informed, and building a business on the platform. The moments where those two sides meet: finding the right provider for the right job, helping homeowners understand what their house actually needs, scheduling, communication, reviews. Nobody at HouseAccount has owned this holistically before. You’d be the first.
We’re looking for a PM who thinks in user journeys, not feature tickets. Someone who can look at a Figma file and know what’s wrong before the designer explains it. Someone who can read a pull request and ask the right question. Someone who uses AI tools the way a chef uses a knife: instinctively, daily, to move faster.
What you’ll actually do
Own both sides of the user experience. Homeowner acquisition, activation, and retention. Provider onboarding, engagement, and growth. You’ll define what “great” looks like for every user-facing surface and be accountable for making it real.
Think like a marketplace, not a single-player app. Every decision you make on one side affects the other. A better provider profile helps homeowners trust. A smoother booking flow gets providers more jobs. You’ll develop the instinct for where to invest when both sides are competing for your attention.
Ship fast, with taste. We’re a small team. You won’t have a 15-person product org buffering you from the work. You’ll write specs, sketch flows, argue about copy, review designs, and push things live. Some weeks you’ll feel more like a designer. Other weeks, more like a growth marketer. That’s the job.
Shape our agent experiences. We’re replacing static workflows with AI agents that act on behalf of both homeowners and providers. You’ll define what those agents should feel like to interact with, how they handle edge cases, and where the line is between helpful and annoying. This is product design for a new kind of interface.
Use AI as a force multiplier. We don’t just talk about AI. We expect you to use it. For research, prototyping, analysis, copywriting, whatever gets you to a better answer faster. If you’re still doing everything manually in 2026, this isn’t the right fit.
Make decisions with incomplete data. You’ll have enough signal to be directionally right, not enough to be certain. We need someone who’s comfortable shipping on 70% confidence and iterating, not someone who needs a dashboard for every decision.
Be the user advocate the company needs. Your job is to be the voice of both the homeowner and the provider in every room. Product reviews, roadmap discussions, go-to-market planning. You’ll bring the user-facing lens that turns a strong back-end marketplace into a product people actually love using.
What this role is NOT
We want to be upfront about this so nobody wastes their time:
- Not a strategy-only role. You will get your hands dirty. If you want to spend your days in slides and stakeholder meetings, this isn’t it.
- Not a feature factory. We don’t need someone to manage a backlog. We need someone to figure out what belongs in the backlog in the first place.
- Not a role with a big team underneath you. You’ll work closely with engineering and design, but you won’t be managing people. You’ll be doing the work alongside them.
- Not a role where someone else defines success for you. You’ll own your own metrics. If they’re the wrong metrics, that’s on you too.
You might be a fit if
- You have 2 to 4 years of product management experience, ideally on consumer-facing products: mobile, web, or marketplace. Bonus if you’ve worked on both sides of a two-sided platform.
- You’ve shipped things that real people used, and you can talk about what worked and what didn’t with specificity, not buzzwords.
- You have strong design taste. You don’t need to push pixels, but you can look at a screen and articulate why something feels off and propose a better direction.
- You have technical fluency. You don’t need to write production code, but you understand how software gets built, can read technical docs, and can hold your own in an architecture conversation.
- You use AI tools regularly in your work for prototyping, research, writing, analysis, or building internal tools. This isn’t a nice-to-have.
- You’re energized by ambiguity. Early-stage product work means you’ll often be defining the problem, not just solving it.
- You care about craft. The difference between a good consumer product and a forgettable one is in the details: transitions, copy, empty states, error messages. You notice these things.
- You can hold two users in your head at once. You understand that a marketplace PM doesn’t get to optimize for one side. You have to find the moves that make both sides better.
You’re probably not a fit if
- You need a detailed roadmap handed to you before you can start working.
- You think of design and engineering as “other teams” rather than disciplines you move fluidly between.
- You’re looking for a role where scope is clearly defined and doesn’t change.
- You prefer process over progress.
