Job description
HubSpot is looking for an experienced leader to join our high performing Scaled Contract Management organization. This team is responsible for helping customers serviced by HubSpot’s Scaled Customer Success Team to navigate all of their billing, contract, and renewal inquiries.
As a Manager on our Scaled Contract Management Team, you will be responsible for hiring, training, coaching, and managing a team of new and established Contract Managers in a fast-paced and rapidly changing environment. We are looking for someone that is effective, adaptable, flexible and analytical. As our customer base continues to grow, the Contract Management team is tasked with creating the optimal path to helping our customers grow through both their contract terms and the use of HubSpot’s software platform while also ensuring their current growth strategy extends into the future.
In this role, you’ll get to:
- Lead a team of Contract Managers who are responsible for overseeing and processing any contract and billing questions for a high volume of customers
- Manage day-to-day operations, goal setting, career development, performance management, and the growth of team members
- Build strong working relationships with other managers, directors and executives across the business
- Proactively identify areas for innovation and improvement within the Contract Management Team and drive collaborative developments within our existing playbooks
- Analyze customer and performance data to make informed decisions about operational and procedural changes
- Serve as a coach and a leader, helping to develop the skills of your team so they are able to achieve their metrics and career goals
- Maximize efficiency in a constantly changing and growing environment where the process is fluid and creative and unique solutions are desired
We’re looking for people who have:
- Passion and commitment for helping customers succeed and grow with HubSpot
- Clear history of coaching and developing individual contributors
- Strong analytical skills to identify team trends and patterns to drive results
- Familiarity of interaction between contracts, terms of service and legal requirements
- Clear and articulate communication skills with the ability to effectively drive a negotiation
- Phenomenal organizational skills and attention to detail with a track record of driving efficiencies
- Experience navigating and resolving customer escalations
- Ability to communicate effectively in small and large groups
- Intellectual curiosity and a resourceful approach to problem solving
- Passion for helping individual performers meet their personal and professional goals
- Personal responsibility to achieve team goals
- 1-5 years of management experience is preferred, but not required
Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a ‘perfect’ candidate. HubSpot is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.
Pay & Benefits
The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.
Annual Cash Compensation Range:
$119,000—$190,000 USD
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot’s Career Diversity page here.
India Applicants: link to HubSpot India’s equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot’s connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Explore more:
- HubSpot Careers
- Life at HubSpot on Instagram
HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot’s Recruiting Privacy Notice for details on data processing and your rights.
