Job Description
Our Company:
At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!
impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics, visit www.impact.com.
Position Overview
As a member of the Creator Solutions team, impact.com’s in-house performance creator experts, you will be responsible for driving success across a portfolio of client accounts. You will manage creator programs and campaigns across diverse verticals, including fashion, parenting, food, technology, and more. Our programs span from introductory performance-led strategies to year-long brand ambassador initiatives. In this role, you will own the campaign execution cycle from start to finish for a select group of clients while providing key support on a variety of larger, strategic programs.
Your Role at impact.com :
You will be the primary driver of growth and engagement within our clients’ Creator and Affiliate Programs. This involves partnering with our brands to design, implement, and scale comprehensive strategies for creator recruitment, relationship management, and community growth, ensuring a vibrant, active, and profitable partner network.
What You’ll Do:
Strategy & Planning
- Develop and implement performance-led strategies to attract creators aligned with defined brand and business goals.
- Strategize content creation and casting to ensure campaigns are on trend and highly relevant to the current social media landscape.
Recruitment & Campaign Execution
- Lead a 360° creator recruitment effort, identifying and targeting creators to join programs/campaigns, leveraging offshore support where necessary.
- Source and vet qualified creators for each campaign, providing data-driven recommendations based on follower count, location, niche, and audience demographics.
- Create comprehensive creator campaign briefs based on client guidelines and FTC/disclosure compliance standards.
- d
Client & Creator Management
- Leads kick-off calls and prepare all necessary documentation (internal and external), efficiently responding to client communications.
- Negotiate terms and communicate extensively with creators, including facilitating product orders and gathering content drafts.
- Review and approve creator content to ensure compliance with the brief and quality standards (e.g., spelling and grammar).
- Provide excellent customer service and subject matter expertise, ensuring client and creator satisfaction and trust in our services.
Performance & Optimization
- Monitor and manage program timelines and budgets to ensure both revenue goals and client deadlines are consistently met.
- Gather campaign metrics, analyze performance, and format data to generate actionable insights.
- Identify potential upselling opportunities and communicate these effectively to senior leadership.
- Design and execute incentive programs, including flat fees, performance-based rewards, and exclusive offers.
Internal Collaboration
- Collaborate closely with internal teams (community support, sales, product, marketing, and client success) to ensure creator community and affiliate strategies align with overarching business goals.
What You Have:
Adventageous: Completion of your free Getting Started with Influencer Partnerships Certification on PXA. Candidates must mention this completion in their cover letter.
Fluency in Mandarin (spoken and written) is required for managing Mandarin-speaking clients and creators
Bachelor’s Degree or relevant experience
At least 2-4+ years of proven professional experience in the Affiliate Marketing, Creator Marketing, or Community Management space.
Strong foundational knowledge of creator and affiliate marketing strategies, tools, and technologies.
Familiarity with the impact.com or another affiliate marketing platform is a plus.
Strong knowledge of creators across verticals, especially CPG, fashion, parenting, wellness, fitness, etc., and creator rates
- Experience with niches such as gaming, tech, finance, entertainment, etc. a plus
Familiarity with the essential components of the creator lifecycle: budgeting, casting, negotiating, contracting, fulfillment oversight, draft approvals, and reporting.
Exceptional communication skills (written and verbal) with demonstrated ability to engage and motivate diverse Creators, affiliates, and clients.
A data-driven mindset with proficiency in analyzing metrics and translating them into actionable business insights.
Relationship-driven approach with the ability to manage diverse personalities and work styles.
Strong passion for and knowledge of social media platforms and the ability to adapt to sudden changes in trends and industry shifts.
Self-starter mentality with a strong drive to develop client businesses and succeed personally.
Proven ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.
Strong problem-solving skills.
Demonstrate a growth mindset and a willingness to continuously learn and improve.
Benefits:
Hybrid, Casual work environment
Unlimited PTO policy
- Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
Training & Development
- Learning the advanced partnership automation products
Medical Aid and Provident Fund
- Group schemes with Discovery & Bonitas for medical aid
- Group scheme with Momentum for provident fund
Restricted Stock Units
- 3-year vesting schedule pending Board approval
Internet Allowance
Fitness club fee reimbursements
Technology Stipened Primary Caregiver Leave Mental Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage
impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.
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