indigitall

We started indigitall in 2013 as a software development company. Today, our AI-Powered Customer Engagement Platform helps brands personalize customer interactions across many digital channels. We use AI personalization, marketing automation, and delivery optimization to ensure messages are relevant and effective.

Our platform offers Omnichannel Optimization, AI-powered Customer Journey orchestration, and indigitall® Omni AI. This system uses generative AI, machine learning, and predictive analytics to create highly personalized campaigns, improve engagement, and boost conversions.

We support a wide range of digital channels, including Customer Data Platform (CDP), AI Voice, AI Agents, Chatbot, SMS/RCS, Web Engagement, Mobile Wallet, Web and App Customization, Mobile App Engagement, Email, WhatsApp, Push Notifications, Encrypted Push Notifications, Instagram, Telegram, and Facebook Messenger.

Our clients have seen significant improvements, such as a 15x increase in sessions per user, a 32x increase in customer lifetime value, an 80% increase in average user lifetime, and a 4x increase in purchases per user. They also report a 20% reduction in customer service costs and higher customer satisfaction.

Our mission is to help companies adapt their marketing campaigns to individual customer preferences across all digital channels using our proprietary artificial intelligence. This ensures relevant and effective interactions.

Our core values guide everything we do:

• Innovation: We focus on creating and implementing AI-driven solutions.
• Digital Transformation: We support businesses in adopting modern, automated strategies.
• Customer-First: We prioritize communication to boost user engagement and satisfaction.

We are committed to diversity in all forms—gender, age, ethnic and cultural origin, ideology, and sexual orientation—and actively include women in our workforce. We also care about sustainability, which means reducing paper waste and practicing selective waste collection. We support work-life balance by offering flexibility, allowing our team members to engage in activities like sports, NGO collaborations, and social development.

We are a team of 51-200 individuals, led by Juan Carlos de la Vela (CEO and Co-Founder), Xavier Omella (Co-Founder), Marcos Fortún (CTO), Josh Rice (CMO), and Iñaki Iturbide (CRO).

We cultivate a collaborative and international team culture. We prioritize our team members’ well-being and mental health, offering flexibility for personal activities. We are committed to diversity across all demographics and operate with a fully remote and flexible work setup.

We offer a fully remote and flexible work environment. Our employees receive continuous training on various technologies and English classes, and we provide opportunities to attend technology events.