Job Description
Company Description
At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark.
Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.
Job Description
The System Support Specialist I provides critical technical expertise for our healthcare IT solutions, specializing in Radiology Information Systems (RIS), Picture Archiving and Communication Systems (PACS), and medical imaging technologies. This role involves deep investigation and troubleshooting of technical issues, ensures optimal system performance and uptime for hospitals, clinics, and imaging centers by delivering expert troubleshooting, maintaining healthcare interoperability standards, and partnering with radiologists, technologists, and IT teams to resolve complex technical challenges while minimizing impact on patient care.
The System Support Specialist will be primarily responsible for providing support for our InteleOrchestrator products, which assist healthcare organizations by orchestrating, managing, and monitoring complex imaging and reporting workflows across clinical environments. The role will involve diagnosing technical issues, working closely with internal teams and clients, and ensuring timely resolution to minimize service impact.
Key Responsibilities
Technical Support & System Optimization: Provide advanced troubleshooting and resolution for Radiology IT systems including RIS, PACS, and Vendor Neutral Archives (VNA), ensuring minimal system downtime and maintained service level agreements. Partner with clinical and IT stakeholders to optimize system workflows and address technical challenges that impact patient care delivery.
Healthcare Interoperability & Integration: Maintain and troubleshoot DICOM, HL7, and other healthcare interoperability standards to ensure seamless integration between medical imaging systems. Support disaster recovery planning and backup solutions for critical radiology IT environments while ensuring compliance with privacy regulations for sensitive patient data.
Documentation & Knowledge Management: Create and maintain comprehensive technical documentation to support customer product use and system maintenance. Document all troubleshooting activities and resolutions in ticketing systems to build organizational knowledge resources and enable efficient issue resolution across the support team.
Qualifications
Bachelor’s degree in Computer Engineering or related field, or equivalent experience
3+ years of experience in Healthcare IT, preferably supporting radiology systems (PACS, RIS, or medical imaging solutions)
Strong knowledge of medical imaging workflows and healthcare IT architecture
Experience with ticketing systems such as Salesforce ServiceCloud, ZenDesk, or ServiceNow
Proficiency with Windows Server environments (2012, 2016, 2019, 2022+), networking fundamentals, and database systems (SQL Server and/or Oracle)
Working knowledge of DICOM, HL7, and healthcare interoperability standards
Excellent analytical and troubleshooting skills with ability to diagnose complex technical issues
Strong communication skills with ability to interact effectively with both technical and clinical personnel
Ability to work independently and manage multiple priorities in a fast-paced healthcare environment
Adherence to quality and regulatory compliance standards, including U.S. FDA medical device regulations and ISO 13485 requirements
Additional Information
All your information will be kept confidential according to EEO guidelines.
Applicants may be required to complete an online technical and/or personality assessment as part of your application.
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Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment
