Job description
ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency — we operate as a dedicated extension of our U.S.-based clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.
We are hiring a Patient Outreach Consultant to support a U.S.-based dental healthcare provider serving nursing home residents. This role suits someone confident, personable, and who enjoys engaging with people in a consultative and supportive manner.
This is not a cold-calling or aggressive sales role. You will contact individuals who have already expressed interest in dental services, providing education, answering questions, and guiding them through the sign-up process to ensure a positive and informed experience.
NB! ***This role is ideal for someone who enjoys people interaction, relationship-building, and helping clients make informed decisions, without the pressure of commission-based sales.***
PLEASE NOTE:
- Working Hours: Mon – Fri, 9:00 AM – 6:00 PM EST, (4:00 PM – 1:00 AM South African Time)
These working hours are subject to change depending on daylight savings and/or operational requirements.
- Work Environment: This is a fully remote working role.
- Public Holidays: You will be required to work on both South African and U.S. public holidays
(Compensation for SA public holidays in accordance with the BCEA).
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
- Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
Key Responsibilities
Contact warm leads who have already expressed interest in dental services for nursing home residents
Conduct outbound follow-ups via phone and email in a professional and empathetic manner
Clearly explain dental service packages, benefits, and care options
Guide potential patients and decision-makers through the sign-up process using a consultative, relationship-focused approach
Respond to questions, address concerns, and provide reassurance throughout the process
Accurately capture all interactions, notes, follow-ups, and outcomes in the CRM system
Manage structured follow-ups and daily outreach tasks in line with defined processes
Ensure a smooth, positive, and informed experience for each prospective patient
Previous experience in outbound calling, sales support, call centre, or customer engagement roles
Experience in healthcare, dental, medical aid, or patient-facing service environments is advantageous
Excellent verbal communication skills with a friendly, professional, and patient manner
Strong ability to build rapport and explain services clearly and confidently
Comfortable working with targets and structured follow-ups in a non-commission environment
Proficient in Microsoft Office and CRM systems
If you are not contacted within 14 working days, please consider your application unsuccessful.
