Senior Business Insights Manager

Job description

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

Role Overview:

As the Senior Business Insights Manager, you will be the primary strategic partner to our GTM leadership (Sales, Marketing, Customer Success, and RevOps). You will serve as the Lead Architect for our transition from ARR to ACV-based reporting and the primary driver of our retention and churn intelligence. Using Sigma and dbt, you will build the visibility layer that tells the story of the entire customer lifecycle—from the first marketing touch to long-term renewal—ensuring our GTM engine is optimized for high-value, sustainable growth.

Key Responsibilities:

• ACV & Retention Architecture: Own the migration of our reports from ARR to ACV and design the foundational logic for churn and retention tracking. This includes refactoring dbt models in Snowflake and designing high-impact Sigma workbooks that track ACV by segment, region, and lead source.
• Churn & Retention Analytics: Develop deep-dive insights into customer health and churn drivers. Partner with Customer Success to build health scores and predictive models that identify “at-risk” accounts, providing the business with the visibility needed to reduce churn and improve LTV.
• Pipeline Strategy: Drive the data behind weekly “Pipe Gen” calls. Provide proactive insights into conversion rates, stage velocity, and marketing-attributed pipeline health.
• GTM Partnership: Partner with GTM leaders to define, measure, and track key performance indicators including pipeline health, conversion rates, productivity, and coverage.
• Full-Stack Analytics: Write production-grade SQL and manage dbt models to ensure the GTM data warehouse layer is performant, scalable, and accurate.
• Predictive Insights: Build “Early Warning Systems” in Sigma to identify pipeline gaps and churn risks 2–3 quarters out, allowing leadership to course-correct before the end of the fiscal period.
• Operational Excellence: Develop and maintain dashboards and analytics tools that empower GTM teams to self-serve insights. Establish a “single source of truth” by identifying data gaps and inconsistencies across the revenue funnel.
• Leadership & Influence: Act as a thought leader in the use of analytics within the GTM organization, providing executive-level storytelling to support quarterly business reviews and board reporting.

Why This Role Matters:

Iterable is at a defining moment in its growth journey. As the Senior Business Insights Manager, you are not just a “data provider”; you are the architect of our new language of success. By bridging the gap between GTM activity and financial outcomes, you will provide the clarity our executives need to make high-stakes decisions. When a marketing campaign scales or a new sales territory is opened, it will be because your insights proved it was the right move. You are the engine that ensures our growth is not just fast, but sustainable and intelligent.

Qualifications:

• Experience: 7+ years in analytics, business operations, or revenue operations, with at least 3 years in a B2B SaaS GTM-facing role.
• Domain Expertise: Strong understanding of GTM motions (Sales, Marketing, and Customer Success), specifically regarding renewal cycles and retention metrics.
• Technical Skills: Production-level proficiency in SQL, dbt, and modern BI tools (Sigma preferred, or Tableau/Looker).
• Communication: Proven ability to translate complex data into clear, actionable insights for senior leadership.

Preferred Qualifications:

• Familiarity with Salesforce or equivalent CRM and marketing automation systems.
• Background in financial or statistical modeling (e.g., growth model, revenue forecasting).
• Comfortable working in a fast-paced, high-growth environment.

Perks & Benefits:

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation

The US base salary range for this position at the start of employment is $138,500 - $218,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

Recruitment Disclaimer:

Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:

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• Official Iterable website, Careers page: https://iterable.com/careers/
• Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/

Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at [email protected] upon receiving a suspicious job offer.

Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.