Cloud Operations Engineer I

Job Description

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.

The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.

What you’ll do at Jamf:

The Cloud Operations Engineer I works with the Online Services team to provide installation, monitoring, backup, recovery, and issue resolution for the Linux-based cloud infrastructure used in delivering Jamf technologies.  They are responsible for maintaining operation of the environment in accordance with service level agreements and providing support to both staff and customers.

This position will require the ability to work M-F from 2:00 pm - 10:00 pm CT

This role if offered as remote in Minneapolis, MN or Eau Claire, WI. You may be required to work periodically at a Jamf office or collaborative work location with other Jamf employees in your area for certain events or moments that matter. We are only able to accept applications for those based in one of these locations.

What you can expect to do in this role:

• Monitor Linux system, database, and network performance to detect problems early and respond within an SLA
• Effectively triage emergent situations, and resolve or escalate incidents in accordance with an SLA
• Monitor software and network security on team managed servers and networks
• Configure and maintain server auditing and network monitoring tools
• Develop and implement performance tuning steps for application, system, and network configurations
• Provide solutions and direction to customer issues via phone or email in a timely and professional manner
• Maintain and expand technical documentation of processes and procedures
• Participate in a 24x7 on-call rotation
• Participate in system administration duties for cloud-based server infrastructure
• Perform light programming/scripting tasks in Bash, PHP, and Python
• Develop and maintain an advanced level of knowledge of Jamf products
• Other duties and special projects as assigned
• #LIRemote

What we are looking for:

• Minimum of 1 year experience in an IT operations environment (Required)
• Minimum of 1 year Systems Administration experience, on any platform (Required)
• Minimum of 1 year experience working with Linux/Unix command line interfaces, including shell scripting (Required)
• General Experience managing priorities and responding effectively to emergent incidents both independently and with a team (Required)
• 2 year / Associates (Required)
• 4 year / Bachelor’s Degree (Preferred)
• A combination of relevant experience and education may be considered

OTHER REQUIREMENTS

• This position will perform work that the U.S. government has specified can only be performed by a U.S. citizen located physically in the U.S., and therefore any employment offer will be contingent upon verification of both of these requirements. Applicants who are not U.S. citizens or who are located outside of the U.S. are strongly encouraged to apply for other positions at Jamf, which is an equal-opportunity employer.

SECURITY AND PRIVACY REQUIREMENTS

• Participation in ongoing security training is mandatory
• Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches
• Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf

How we help you reach your best potential:

• Named a 2025 Best Companies to Work For by U.S. News
• Named a 2024 Best Technology Company to Work For by U.S. News
• Named one of Forbes Most Trusted Companies in 2024
• Named a 2024 Best Companies to Work For by U.S. News
• Our developers work in agile delivery teams to produce new features, improve software components, and are the subject matter experts for our Jamf product offerings.
• You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world.
• We constantly push the boundaries of technology, our developers support new innovations and OS releases the moment they are made available by Apple.
• Several Jamf engineers are named in patents and with team names like CatDog, ThunderSnow and Dalek you can expect to have some fun while building cutting-edge software.
• You will have the opportunity to work with a small and empowered team where the culture is based on trust, ownership, and respect.
• We offer a clear career path that enables you to grow under supportive leadership and management
• Visit our Jamf Engineering blog to learn more about the innovative projects our team is working on and what we learn from each challenge we solve. A blog written by engineers, for engineers at medium.com/jamf-engineering
• 22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
• Over 100,000 Jamf Nation users, the largest online IT community in the world.

Pay Transparency

At Jamf, base pay is one part of our total compensation package and is set within a defined range. These ranges can vary based on hiring location. Where an individual’s pay falls within that range depends on several factors, including role scope, location, budget, skills, experience, and qualifications. This approach helps ensure fair, competitive pay and provides room to grow as you develop in your role.

Pay Transparency Range

$64,800—$138,200 USD

What it means to be a Jamf? We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace.

Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly.

Above it all, waves our banner of #OneJamf – and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement.

What does Jamf do? Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security – anytime, anywhere – to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day.

Get social with us and follow the conversation at #OneJamf

Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at [email protected]