Job description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
We’re seeking a Cloud Operations Engineer who will ensure the reliable, secure, and efficient operation of Cognigy’s software products in modern cloud environments. This role serves a critical purpose: maintaining high system uptime, strengthening cloud infrastructure, reducing operational toil, and driving continuous improvement. You will work closely with the Director of SRE and the wider SRE team to advance observability, automation, and operational best practices across Cognigy’s SaaS ecosystem.
How will you make an impact?
• Automate Kubernetes and microservices lifecycle processes
• Operate and monitor cloud infrastructure for SaaS stability
• Continuously improve monitoring and alerting
• Support engineering automation
• Provide guidance to SRE and DevOps engineers
• Improve observability, scalability, reliability
• Participate in on‑call rotations
Have you got what it takes?
• Strong SRE/cloud reliability engineering skills
• Linux, networking, cloud administration expertise
• Kubernetes production experience
• Strong troubleshooting and collaboration skills
• Preferred certifications: Kubernetes, Cloud Engineer, DevOps
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
About Cognigy
NiCECognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.
Requisition ID: 9204
Reporting into: Vice President, Engineering
Job type: Individual contributor.
#LI-Hybrid
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
