Job Description
Company Description
The RRS Group, and its affiliated entities (collectively, “RRS”) have provided real estate development and related services to investment-grade clients for decades. Our expertise encompasses site acquisition, architectural design, and development management for commercial office and industrial properties.
Through an integrated service model, RRS delivers comprehensive enterprise solutions that address every phase of the building lifecycle. In addition to technical excellence, we offer strategic consulting in marketing, financial planning, and facility management ensuring that every project achieves its highest potential in performance, value, and sustainability.
Commitment to Community
For over two decades, RRS has maintained a strong commitment to the communities we serve. This commitment is further advanced through the RRS Making Lives Better Foundation, which provides meaningful support and resources to individuals and families in need. The Foundation reflects our belief that corporate success carries a responsibility to contribute positively to society and to improve the quality of life in the regions where we operate.
Our Core Values
Integrity | doing the right thing when no one is watching and acting with uncompromising honesty. We believe in maintaining lasting relationships based on honesty, consistency and the highest ethical standards. This creates credibility in our personal and professional relationships.
Caring | showing concern, empathy and compassion for others, ourselves, and our environment. Our care shows itself in our commitment to “safety first” in all we do. We encourage each other to be the best and hold each other accountable. We help those in need, contribute to the communities in which we work and develop creative ways to be responsible with our resources.
Integration | working unselfishly toward common goals across disciplines, teams, departments and regions. Our collective contributions are greater than our skills. We will be transparent and understand each other’s expertise to provide the most value when delivering our services to one another and our clients.
Innovation | developing new ideas and applying the solutions that differentiate us in valuable ways. We are not comfortable with the status quo. We remain accountable for continuous improvements in our results because we do not consider innovation an end in itself. We maintain an environment where we foster new ideas and encourage changes that help us improve.
If you share these core values, we have the right opportunity for you
Application Submission deadline: May 13, 2026
Submit your application through our official career site: https://www.myrrsgroup.org/careers/
Job Description
RRS Group is seeking a proactive and detail-oriented Customer Success Agent to support residents by managing inquiries and resolving issues through our resident portal, chat, and email channels. This role is essential in delivering a seamless resident experience by addressing maintenance requests, billing concerns, and general apartment-related issues efficiently and professionally.
Key Responsibilities
- Provide resident support via chat and email, ensuring timely and professional responses
- Serve as the primary point of contact through the resident portal
- Receive, log, and manage maintenance requests, coordinating with internal teams for resolution
- Handle resident issues related to apartments, including complaints and service inquiries
- Address and resolve billing-related concerns with accuracy and clarity
- Document all interactions and cases within CRM systems
- Utilize SAP and internal tools to track, update, and manage service requests
- Follow up with residents to ensure full resolution and satisfaction
- Escalate complex issues to the appropriate departments when necessary
- Maintain high standards of response time, quality, and customer satisfaction
What Success Looks Like
- Fast, accurate, and professional responses across chat and email
- High resident satisfaction and issue resolution rates
- Efficient use of SAP and CRM systems
- Strong attention to detail in communication and case management
Qualifications
Required Qualifications
- Proven experience in customer support, customer success, or helpdesk roles
- Experience handling chat and email-based support
- Hands-on experience with SAP and CRM platforms
- Strong written and verbal communication skills
- Bilingual proficiency (preferred/required depending on region)
- Ability to multitask and manage a high volume of inquiries
Additional Requirements
- BYOE (Bring Your Own Equipment) is required
- Reliable laptop/desktop, headset, and stable high-speed internet
What’s Next?
To be considered for the Customer Success Agent role, candidates must submit a complete and thoughtful application.
- It is important to complete all relevant application questions to provide a comprehensive overview of your background and experience.
Your application and resume serve as an initial introduction. Our team will review submissions to determine whether candidates meet the required criteria.
If you meet the minimum qualifications, you will receive an email invitation to complete a video interview assessment. This step is required and provides an opportunity to further highlight your experience and bring your resume to life for our recruiting team and hiring managers.
Additional Information
What can you expect from us:
- Opportunities to learn and develop every day through a wide range of programs.
- Internal digital platforms that promote self-learning.
- Development programs according to Leadership skills.
- Specialized training according to the role.
- Learning experiences with internal and external providers.
- We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
- Financial wellness programs that will help you reach your goals in all stages of life.
- A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
- And because your family is also important to us, they can also enjoy benefits such as our WellnessLine, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.
Work Hours: Varies upon the needs of the global department.
RRS Company is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. RRS will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
RRS Group will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
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