Job Description
All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.
About JumpCloud®
JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.
JumpCloud is Intelligent, Secure IT.
About the Role :
You will be working directly with executive and senior leadership with various initiatives surrounding the renewal process, customer lifecycle, Account Management team, SKUs, pricing and quotes, and more. This role would be considered a senior position where you have the autonomy to help drive strategy, lead projects, and cross collaborate with other stakeholders to ensure we build the best overall customer experience. The ideal candidate will be a self-starter with a proven track record in Account Management, Sales & Revenue Ops, a strong understanding of GTM and Account Management business models, and excellent communication skills.
Roles & Responsibilities :
CRM & Pipeline Hygiene: Maintain data accuracy, completeness, and standardization in Salesforce to ensure reliable forecasting and reporting. Conduct regular audits of pipeline data in collaboration with regional RevOps leads and Sales/Marketing teams.
Sales Forecasting: Own day-to-day operations and hygiene in sales forecasting and pipeline management. Ensure forecasting inputs are reliable and system usage remains consistent across Account Management / Renewal teams. Track proper utilization of the tool as a forecasting tool across the company
Project Contribution: Assist with leading projects as well as contributing to large complex requests that involve multiple cross departmental stakeholders. This role will act as point for the Account Management team and will need to ensure that management of requests, changes, projects, and reporting is executed upon in a manageable timeline and while meeting requirements and expectations.
Ad-hoc Analysis: Drive on-demand analysis, data pulls, CRM changes, and insights generation for Operations and GTM stakeholders. Partner with Deal Desk and support operational processes.
Operational Support: Responsible for ensuring Account Management team’s workflows for sending quotes and the underlying operations are effective, efficient, and delivered prior to month-end. Work alongside the DealDesk team to ensure accurate data is reflected within quarterly and yearly quotas, revenue expansion, upsells, and Book of Business metrics. Work cross collaboratively with stakeholders and department leaders to support business vision and initiatives of the Account Management team.
You Have :
- 8+ years in Account Management, Revenue Operations, Success Operations, or a related GTM operational role.
- At least 3+ years of experience supporting Account Management and Renewals teams
Deep expertise in Salesforce administration, development, and GTM system governance, including process mapping and automation.
Proven ability to manage multiple concurrent projects in a fast-paced, ambiguous, and rapidly growing environment.
Excellent communication skills and timely communications
Experience with AI tooling such as ChatGPT, Gemini, Claude, Rovo, or AgentForce.
Ability to take initiative, work flexibly, and adhere to priorities with minimal direct supervision
Demonstrated ability to collaborate cross-functionally and influence stakeholders without direct authority.
Bachelor’s degree.
Willingness to work EMEA hours - 1pm to 10pm IST
#LI-PS1
Where you’ll be working/Location:
JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role.
Language:
JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Why JumpCloud?
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
One of JumpCloud®’s three core values is to “Build Connections.” To us that means creating “ human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.” - Rajat Bhargava, CEO
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time.
JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Scam Notice:
Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.
All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line “Scam Notice”
#LI-Remote #BI-Remote
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, transcribing or summarizing interviews, and assessing responses. These tools assist our recruitment team but do not replace human judgment in hiring decisions, which are ultimately made by humans. Please see our Privacy Policy (https://jumpcloud.com/privacy) for more information about our personal data practices.
